One Call Partners With Lyft to Provide Non-Emergency Transportation

Posted on August 18, 2016

One Call Care Management (“One Call”), a provider of cost containment services for the workers’ compensation industry, announced a partnership with ridesharing service, Lyft, to provide non-emergency patients with transportation.

One Call and Lyft have integrated their transportation platforms, creating an active ride management tool that allows users to monitor and confirm transportation in real-time.

During an initial pilot, One Call was able to increase the fulfillment of rush requests by 64 percent when utilizing Lyft’s extensive driver community. This additional fulfillment ability allowed rush case patients to reach their appointments on time, eliminate costly fees typically associated with these trips and lower the cost of care.

The integrated One Call and Lyft platform has many added benefits, which include delivery of real-time data, immediate patient feedback, notice of driver delays, elimination of drivers’ wait time during appointments, and a smartphone app. Lyft currently operates in more than 200 cities nationwide, further expanding One Call’s market-leading transportation network.

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