Transport for London, ViaVan partner on demand-response bus service
Using an app, riders will select their pick-up and drop-off location to book a ride in a unified fleet of vehicles that seat up to 14.

ViaVan's technology directs passengers to a nearby “virtual bus stop” for pick-up and drop-off. Photo: ViaVan

Transport for London (TfL) awarded a contract to ViaVan for a one-year demand-responsive bus pilot in the borough of Sutton.
The service will be operated in collaboration with Go-Ahead London and will use dynamically routed, on-demand buses to create an inexpensive and eco-friendly transport option. This provides an alternative to private car ownership and single-occupancy vehicle trips, part of the Mayor’s initiative to reduce congestion in London and achieve 80% of all journeys by public transport, cycling or walking by 2041.
RELATED: ViaVan expands in London, launches first airport service
Using a mobile app, passengers will select their pick-up and drop-off location to book a ride in a unified fleet of vehicles that seat up to 14 passengers. ViaVan’s advanced algorithms enable multiple riders to seamlessly share a single vehicle. The technology directs passengers to a nearby “virtual bus stop” for pick-up and drop-off, and dynamically routes the vehicle in real-time, allowing for quick and efficient shared trips without lengthy detours, or inconvenient fixed routes and schedules.
ViaVan is the European joint venture between U.S.-based Via and Mercedes-Benz Vans. The project with TfL marks the company’s seventh deployment in the UK having provided more than 5 million rides in the region.
Sutton has some of the highest private vehicle usage rates in London, as 71% of households have access to a car, alongside low public transit connectivity, ranking in the bottom 20% of PTAL scores, or Public Transit Accessibility Levels.
The one-year pilot is expected to launch this spring. The service will operate seven days a week, and rides will be cashless, paid for with a credit card directly through the app. TfL Freedom Pass holders will be entitled to a fare waiver.
More New Mobility

Biz Briefs: OCTA Taps Clean Energy for Hydrogen Station, Stadler to Supply Via Rail Vehicles, and More
From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.
Read More →
CharterUP Expands Into New Mobility and Autonomous Transportation
Vice President of New Mobility Stephen Joos discusses how CharterUP is leveraging its nationwide transportation network, technology platform, and autonomous vehicle partnerships to expand into workforce mobility, campus shuttles, and transit solutions.
Read More →
METRO Magazine Announces 2026 Innovative Solutions Awards Winners
Projects Recognized for Advancing Mobility Through Technology, Accessibility, Workforce Innovation, and Operational Excellence
Read More →
Biz Briefs: STV teams with Amtrak, Motorcoach Operators Boost Fleet and Land Contracts, and More
From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.
Read More →
Biz Briefs: Masabi Teams with St. Louis Metro and More
In METRO's latest installment, we take a look at recent news from Transdev, Hitachi, and more partnerships making headlines across the transportation sector.
Read More →
Microtransit's Next Test: Becoming Part of the Network
Freebee shows how electric microtransit is moving beyond pilots to fill network gaps, connect riders to transit, and prove lasting value.
Read More →
Ford to Leave JTA After More Than 10 Years as CEO
He plans to continue his work advancing innovative mobility solutions to improve the quality of life in communities across the nation. He did not announce specific plans.
Read More →
Florida's JTA Marks One Year NAVI Anniversary
During its first year of operation, NAVI has transported over 15,200 passengers and traveled more than 61,000 miles in autonomous mode without a safety incident caused by the autonomous driving system.
Read More →
SEPTA Board Approves FY2027 Budget Amid Funding Challenges
The spending plan represents an increase of just 1.9% over the current year and includes investments in new buses, additional full-length fare gates, and other customer enhancements.
Read More →
Biz Briefs: Endera Delivers to California, Safety Vision Teams with San Antonio's VIA, and More
From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.
Read More →