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SEARCHFrom OK TOURS and Peter Pan to Innovative Solutions and Women in Transportation, we highlight our award winners who defined 2025.
METRO Magazine’s 2025 award winners were recognized for leadership, innovation, and lasting impact across the motorcoach and public transit industry.
Photo: METRO
This year, we saw standout operators and groundbreaking agency-supplier partnerships. METRO’s 2025 awards recognized the people and programs pushing public transportation and motorcoach forward.
As we look back on 2025, these honorees tell the story of an industry evolving fast, and the new Frank Di Giacomo Leadership Award will carry that momentum into 2026.
Here’s a look at our award winners from the year:
OK TOURS' innovative approach to social media marketing has resulted in the company building an organic following across multiple platforms.
Photo: OK TOURS!!!
In February, San Antonio–based OK TOURS was named METRO Magazine’s 2025 Innovative Motorcoach Operator of the Year at ABA Marketplace in Philadelphia, recognized for its leadership in safety, customer experience, and creative marketing.
The company stood out for its strong digital engagement, modern fleet, and advanced safety technology, earning national recognition for a team-driven approach to innovation.
Peter Pan has been able to keep itself fresh over its 90-plus years by leveraging technology to enhance the passenger experience.
Photo: Peter Pan Bus Lines
In late February, Peter Pan Bus Lines was named METRO’s Motorcoach Operator of the Year at the UMA Expo for its decades-long commitment to reliability, innovation, and customer service, paired with a strong fourth-generation, family-owned culture.
The company stood out for leveraging technology to modernize the passenger experience, expanding service through strategic partnerships, and investing in workforce growth while maintaining uninterrupted operations through industry challenges.
In partnership with Connectpoint, TriMet has launched one of the country’s most ambitious deployments of solar-powered ePaper digital signage, bringing real-time information to stops and stations that were once out of reach.
Photo: Connectpoint/TriMet
We announced the winners of the 2025 Innovative Solutions Awards in August, recognizing bus and rail agencies and supplier partners for initiatives that improved efficiency, safety, mobility, and customer experience. Now in its 11th year, the awards highlight forward-thinking projects that replaced outdated systems and delivered measurable operational and service improvements across North America.
Our 2025 Women in Transportation spotlight leaders driving impact across public transit and motorcoach mobility, from rural innovation to executive leadership.
Photo: METRO
Toward the end of the year, we revealed our Women in Transportation who are reshaping the future of transportation and redefining what leadership looks like in an industry long dominated by men.
From Julie Chalmer’s strategic approach to building stronger, more efficient motorcoach operations, to Barbara Cline’s unwavering focus on rural mobility and accessible service for all, to MJ Mayned-Carey’s transformative leadership guiding one of the nation’s most dynamic transit agencies, each of these women exemplifies excellence and purpose.
Julie Chalmers’ Path from Family Legacy to Leadership Success
How Barbara Cline Built One of South Dakota’s Most Vital Transit Systems
MJ Maynard Talks Advocacy, Mentorship, and the Future of Transit
At our Public Transit & Technology Exchange (PTTX) in Scottsdale, Arizona, we announced the launch of a new award to honor long-time METRO and School Bus Fleet Publisher Frank Di Giacomo. The award will be named the Frank Di Giacomo Leadership Award, and will recognize an individual whose vision, dedication, and leadership have made a lasting impact on the public transit industry.
Honorees will embody the spirit of innovation, collaboration, and service that Di Giacomo championed throughout his career, elevating buses as essential connectors in communities across North America.
Look for more information soon.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
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The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
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Parsons wins the $60M Claremont Extension design contract as the Foothill Gold Line board reaffirms leadership during a pivotal project phase.
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The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
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The agency ranked top five among mid-sized U.S. transit systems, defined as agencies with 15 million to 50 million annual trips.
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The new program rewards B2B audience readers for engaging with trusted content and suppliers, earning them points toward events, travel, and more.
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The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.
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The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
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The new contract for Keolis and VRE will commence in July 2026, with the potential to expand to 15 years.
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The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.
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