AECOM announced that Carolyn Flowers, the former head of the Federal Transit Administration, will lead the firm’s transit practice in North America.
“I’m tremendously excited about pursuing my career in public transportation on the private sector side of the table,” Flowers commented. “AECOM’s presence in the industry is widely known and respected and I’m looking forward to leading its continuing efforts to provide its transit industry clients with creative, thoughtful and successful solutions to the challenges they face.”
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Most recently, Flowers served as Acting Administrator in the U.S. Department of Transportation’s (DOT) Federal Transit Administration (FTA). Prior to joining FTA, she served as CEO/director of public transit for the Charlotte Area Transit System, where she was responsible for countywide bus and rail transit planning and management. She began her career in public transportation with the Los Angeles County Metropolitan Transportation Authority (Metro) in 1993 and for 19 years served in many capacities in budget, administration and operations at Metro, culminating in her appointment as COO for one of the largest public transit agencies in America.
She has served on a number of professional boards, including co-chairing the American Public Transportation Association’s Reauthorization Task Force, and has received a number of awards for her commitment to advancing public transportation nationwide. She also has been active in the Conference of Minority Transportation Officials and the Women’s Transportation Seminar. Flowers is a graduate of the University of California Los Angeles (B.S. and MBA).
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.