Calif.’s Orange County Transportation Authority (OCTA) named Jennifer L. Bergener, a veteran of the agency and the transportation industry, to serve as deputy CEO.
Bergener, who has served in a variety of management roles at OCTA and most recently as COO, takes over for Kenneth G. Phipps, who retired earlier this month after nearly three decades at the transportation agency.
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Bergener will work directly with CEO Darrell E. Johnson toward fulfilling OCTA’s mission of keeping Orange County moving through a balanced and sustainable transportation system.
In addition to Deputy CEO, Bergener will continue her role as COO, responsible for all transit operations, including bus operations and maintenance, rail operations, OC Streetcar operations and maintenance, Los Angeles – San Diego – San Luis Obispo Rail Corridor Agency (LOSSAN) oversight, paratransit, microtransit, and contracted services.
In her first weeks on the job, Bergener has played a critical role on OCTA’s task force responding to the coronavirus (COVID-19) pandemic. She’s helping lead the committee of executives from across divisions and overseeing enhanced cleaning and continued operations of Orange County’s essential public transit service for those who rely on it.
She has more than 20 years of experience as a transit professional, holding a broad range of positions in transportation programming, finance, project development and delivery, as well as governmental affairs.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.