METRO Magazine Logo
MenuMENU
SearchSEARCH

Greyhound reinvents bus travel booking with redesigned website

New Greyhound.com focuses on simplifying the booking experience, providing more information for customers and further demonstrating the brand's transformation.

November 5, 2015
Greyhound reinvents bus travel booking with redesigned website

 

3 min to read


Greyhound unveiled its newly redesigned website, Greyhound.com, which completely reinvents the way customers plan and book bus travel. Featuring a fresh, modern design, simple navigation and rich content, the site was built from the ground up to help customers find the best fares, book easier, and check out travel tips and suggestions for their next trip.

The new site centers on customers' needs and interests, and is the brand's latest milestone in its transformation.

Ad Loading...

In addition to the clean look and simple navigation, key features of the new website include:

  • New fare options – New easy-to-understand fares, each with a variety of benefits such as free checked bags, priority boarding and additional Road Rewards points.

  • Filter search results – Customers can easily sort search results by departure time, price or fastest route, as well as compare online vs. offline prices to find the best deal.

  • Route details – Customers know what to expect during their journey, with information about the types of stops and what services are available at each stop.

  • Travel policy details – Frequently asked questions on topics such as baggage, ticketing and service needs, are clearly communicated, making travel easier than ever.

  • Inspiring travel contentVideos showcase real customers' journeys and Greyhound employees, and city-specific recommendations highlight what to do or see, to assist customers when planning their trip.

  • New look for tickets – Tickets have a clean, simplified look where information such as schedule number, origin/destination and boarding time is easily found. It also includes helpful tips for baggage and traveling by bus, as well as station information.


"We carefully listened to our customers and are excited for them to see how we've put their needs at the forefront with this new site," said Andy Kaplinsky, chief commercial officer, Greyhound Lines Inc. "This is the latest in a series of big, game-changing improvements we are making to provide a better experience for our customers. Our goal is for customers to not only think of us as a company that is easy to do business with, but as one of the best options when exploring travel choices."

Customers can enjoy a refreshed end-to-end travel experience with Greyhound, from booking their journey to riding on one of the more than 1,200 new coaches that feature modern amenities such as free on-board Wi-Fi, power outlets, leather seats, guaranteed seating, extra legroom, footrests and on-board restrooms.

Other updates announced by Greyhound earlier this year include the launch of BusTracker on the Greyhound mobile app and Greyhound.com, giving customers real-time information about whether their bus is early, on time or delayed. Other enhancements to the website are underway and will be announced in the coming weeks.

Ad Loading...

"This is an exciting time at Greyhound," Kaplinsky added. "We are proud to continue to evolve Greyhound as a modern, convenient and affordable travel option to customers as we unveil these improvements — with much more to come."

To learn more, visit the new website at www.greyhound.com.

More Motorcoach

Third Generation Joins Dan Dipert Coaches Leadership Team
Managementby Alex RomanSeptember 17, 2026

People Movement: Dan Dipert Coaches Adds Third-Generation Leader, Keolis Names New Valley Metro VP/GM, and More

In this edition, we also cover recent appointments and announcements at the Wabtec, SilverRide, HNTB, and more, showcasing the individuals helping to shape the future of transportation.

Read More →
AAAHI receiving METRO's Innovative Operator of the Year Award
Motorcoachby Alex RomanSeptember 16, 2026

METRO Opens Submissions for 2026 Motorcoach Awards

Nominations are now being accepted for METRO Magazine’s Operator of the Year and Innovative Operator of the Year awards.

Read More →
Rendering of an Alstom train in a VIA Rail Station
Technologyby Alex RomanSeptember 10, 2026

Biz Briefs: Alstom Lands Canadian Contract, LYT to Supply California TSP, and More

In METRO's latest installment, we take a look at recent news from Complete Coach Works, Beep, FlixBus, and more partnerships making headlines across the transportation sector.

Read More →
Ad Loading...
RIPTA, APTA, and federal officials at the launch of the agency's new Frontrunner vehicles
Technologyby Alex RomanSeptember 4, 2026

Biz Briefs: RIPTA Unveils New Frontrunners, Clevland RTA Adds New Siemens, and More

In METRO's latest installment, we take a look at recent news from Siemens, Prevost, Dodge, and more partnerships making headlines across the transportation sector.

Read More →
Holly Arnold
Managementby Alex RomanSeptember 2, 2026

People Movement: Holly Arnold Joins Transdev and More

In this edition, we also cover recent appointments and announcements at Pace, CamTran, MCI, and more, showcasing the individuals helping to shape the future of transportation.

Read More →
The Economic Impact of Motorcoach Travel in the U.S.
Motorcoachby Alex RomanAugust 31, 2026

ABA Report: Motorcoach Travel Generates $161.6B Economic Impact

The 2025 analysis finds motorcoach travel supported nearly 900,000 jobs and generated $28 billion in federal, state, and local taxes.

Read More →
Ad Loading...
A CharterUP branded Holon AV.
Technologyby Alex RomanAugust 28, 2026

CharterUP’s Armir Harris on Technology, AI, and the Future of Group Mobility

In a recent episode of METROspectives, CharterUP Founder/CEO Armir Harris discussed the company’s evolution from an online charter bus marketplace into a technology platform supporting public- and private-sector mobility and much more.

Read More →
People Movement: John Walsh
Managementby Staff and News ReportsAugust 21, 2026

People Movement: ABC Names John Walsh as Chief Commercial Officer

In this edition, METRO also covers recent appointments and announcements at the DART, STV, and more, showcasing the individuals helping to shape the future of transportation.

Read More →
METROspectives: The Overlooked Issues Holding Bus Operators Back
Managementby Alex RomanAugust 21, 2026

From Surviving to Thriving: Building Stronger Transportation Organizations

Bus Business Consultants founder Brian Dickson shares lessons on leadership, organizational health, and creating options for long-term success in a changing transportation industry.

Read More →
Ad Loading...
Luminator software product example
Technologyby Staff and News ReportsAugust 14, 2026

Biz Briefs: Luminator Marks Milestone and More

From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.

Read More →