METRO Magazine Logo
MenuMENU
SearchSEARCH

Keolis partners with group to train service dogs on commuter rail

Exposes dogs to various sights, sounds and smells that they need to ignore as they maintain focus on their human partners.

January 28, 2019
Keolis partners with group to train service dogs on commuter rail

On Saturday, January 26, 2019, six GOFI service dogs and their handlers traveled from Norwood to South Station on the MBTA Commuter Rail. The group connected to the Silver Line to experience a connected multimodal journey. Photo: Keolis

2 min to read


On Saturday, January 26, 2019, six GOFI service dogs and their handlers traveled from Norwood to South Station on the MBTA Commuter Rail. The group connected to the Silver Line to experience a connected multimodal journey. Photo: Keolis

Keolis Commuter Services and the Massachusetts Bay Transportation Authority teamed up with Golden Opportunities for Independence (GOFI) to provide training for service dogs that will support people living with disabilities.

Exposing these service animals to a commuter rail journey helps to make the train more familiar as a convenient mode of transit for people living with disabilities and provides access to more than 500 weekday trains that reach 130 stations across the greater Boston region and Rhode Island.

Ad Loading...

GOFI used the commuter rail to help socialize their service dogs by exposing them to various sights, sounds and smells that they need to ignore as they maintain focus on their human partners. Rail travel, other passengers and even the tactile surfaces they walk on are all important for the dogs’ socialization and environmental understanding.

GOFI trainers used the MBTA commuter rail service to help socialize their service dogs by exposing them to various sights, sounds and smells that they need to ignore as they maintain focus on their human partners. Photo: Keolis

“We are pleased to partner with Keolis and the commuter rail to provide this important training and socialization,” said Pauline Hoegler, Founder of GOFI. “These dogs will be matched with human partners that often rely on public transportation so we want to expose the dogs to various sights, sounds and smells on the trains, on the platforms and in the stations they will encounter on a daily basis. We appreciate the opportunity and generosity of Keolis to help these service dogs be all they can be for their partners."

GOFI’s mission is to empower people with disabilities to live a fulfilling life with the assistance of a dog and a mentor. The service dogs are trained to assist their human partners with common daily tasks such as picking up items, turning on lights or opening doors. The dogs are also trained for medical alerts such as diabetic shock or epileptic episodes. Keolis officials joined GOFI during this multi-modal trip and continuously work with a wide-range of accessibility groups throughout the greater Boston region to facilitate further enhancements.



More Security and Safety

LADOT Launches Bus-Mounted Camera Enforcement
Security and Safety•by Alex Roman•October 29, 2026

LADOT to Launch Bus-Mounted Camera Enforcement on DASH Buses

The program will begin with a 60-day warning period before citations are issued in January 2027, joining similar efforts across Southern California to improve bus reliability, safety, and accessibility.

Read More →
An A line MTA subway car near the soon to be replaced signaling system.
Rail•by Staff and News Reports•October 23, 2026

New York MTA Launches Historic $1.9B Signal, Track Modernization Project

Funded in part by congestion pricing revenue, the project will replace nearly century-old signals along the A and C lines in Brooklyn and Queens.

Read More →
New Standard Helps Transit Agencies Address Climate Risks
Security and Safety•by Alex Roman•October 19, 2026

CSA Group Releases Climate Resilience Standard for Transit, Passenger Rail

Developed with support from the Standards Council of Canada, CSA D700 guides assessing climate-related risks and planning adaptation measures for transit and passenger rail systems.

Read More →
Ad Loading...
A San Diego MTS Copper Line vehicle
Security and Safety•by Alex Roman•October 16, 2026

San Diego MTS Approves New Fare Evasion Penalty Program

The new administrative process will move eligible violations out of the criminal court system, cap penalties at $125, and provide flexible payment options for riders.

Read More →

RTC of Southern Nevada Reports 29% Drop in Transit Operator Assaults

The agency credits expanded security measures, employee training, and technology investments for improvements in transit safety, while security officers have responded to 19 suspected overdoses since July.

Read More →
Help Shape the 2027 Public Transit Conference
Management•by Alex Roman•September 29, 2026

Public Transit Conference Returning to GFX in 2027, Call for Papers Now Open

The Call for Papers is now open, allowing transit agency professionals and industry experts to help shape the PTC educational program by submitting session ideas for consideration.

Read More →
Ad Loading...
Graphic showing the U.S. Capitol in Washington, D.C., with the headline “Safe Transit Act Proposes New Security Rules for Funding” and the METRO Magazine logo.
Security and Safety•by Elora Haynes•September 28, 2026

Safe Transit Act Proposes New Security Requirements for Federal Transit Funding

Proposed legislation would link federal transit dollars to safety measures while requiring security investments, onboard cameras, and new fare collection standards.

Read More →
Two MBTA railcars in station.

FTA Ends Direct Oversight of MBTA Safety Actions

The federal agency closed its remaining special directive to the Massachusetts Department of Public Utilities following a safety review that began in 2022.

Read More →
Transit Leaders Gather for National Safety Summit
Security and Safety•by Alex Roman•September 16, 2026

Transit Agencies Highlight Safety Gains at National Summit

Leaders from 15 major transit systems shared crime-reduction results and safety initiatives while discussing the role of continued federal support.

Read More →
Ad Loading...
DART's light rail station at 8th and Corinth
Security and Safety•by Alex Roman•September 10, 2026

DART Launches Major Security, Fare Enforcement Initiative

The 90-day demonstration will deploy coordinated security teams at five light rail stations while testing controlled access and gathering data to guide future investments.

Read More →