Department of Subways veteran John Gaul has been tapped to become NYCT’s first VP, 21st Century Service Delivery. Reporting directly to NYC Transit President Carmen Bianco, Gaul will head a team responsible for redefining customer service and communication, accelerating the development of technology within the system and developing innovative ways of expanding capacity.
The Metropolitan Transportation Authority’s (MTA) New York City Transit (NYCT) has reorganized its senior leadership to meet the challenges posed by steadily increasing ridership on the 110-year-old subway system, for the first time putting a single VP in charge of integrating new technology, operating more efficiently and improving the customer experience.
Department of Subways veteran John Gaul has been tapped to become NYCT’s first VP, 21st Century Service Delivery. Reporting directly to NYC Transit President Carmen Bianco, Gaul will head a team responsible for redefining customer service and communication, accelerating the development of technology within the system and developing innovative ways of expanding capacity.
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Gaul, who has 39 years in the mass transit industry, most recently served as VP and chief officer, service delivery, Department of Subways, for NYCT and as the former head of Staten Island Railway.
Within the Department of Subways, two veteran managers with a combined 62 years of service have also been named to positions responsible for the day-to-day operation of the largest rapid transit system in North America.
Wynton Habersham has been named to succeed Gaul as VP and chief officer, Service Delivery Division. With more than 32 years with Transit, Habersham has a diverse background with experience in transportation operations, signals and capital Programs.
Meanwhile, Frank Jezycki, a 30-year NYC Transit veteran, has been named to succeed Habersham as VP and chief officer, Maintenance of Way Division. For the past 25 years Jezycki has held positions of varying and increasing responsibility, including line GM, chief infrastructure officer, and VP and chief officer of the Staten Island Railway.
Created in partnership with Walsh-VINCI Transit Community Partners, the contractor for CTA’s historic $5.7 billion RLE project, the new $250,000 scholarship program will provide three students a year from 2026 to 2030 with $3,000 scholarships.
The Foundation produces the report each quarter, using data collected from surveys of major motorcoach manufacturers that sell vehicles in the US and Canada.
The new mobile booking platform and backend system aim to streamline operations, improve communication, and better serve riders across a 20,000-square-mile region.
BRIT patrols are over and above those already occurring within the district. For example, the agency experienced three copper wire thefts along the G Line in April, followed by others later in the month and in early May.
The company partners with manufacturers such as Kiel Seating, Camira Fabric, and TSI Video, focusing on areas that directly impact both passenger experience and operational performance.
Erin Hockman will officially assume the role on May 7, as current CEO Amanda Wanke departs to take a leadership position with Metro Transit in the Twin Cities.
The survey showed that commute trips still make up the majority of ridership, with most riders boarding 2 to 3 days a week, reflecting hybrid work schedules. Two-thirds of Caltrain riders have access to a car, while 37% of Caltrain riders are considered low-income.
