Related: Lyft and ALC partner to provide NEMT and paratransit
One Call Partners With Lyft to Provide Non-Emergency Transportation
One Call and Lyft have integrated their transportation platforms, creating an active ride management tool that allows users to monitor and confirm transportation in real-time.


One Call Care Management (“One Call”), a provider of cost containment services for the workers’ compensation industry, announced a partnership with ridesharing service, Lyft, to provide non-emergency patients with transportation.
One Call and Lyft have integrated their transportation platforms, creating an active ride management tool that allows users to monitor and confirm transportation in real-time.
During an initial pilot, One Call was able to increase the fulfillment of rush requests by 64 percent when utilizing Lyft’s extensive driver community. This additional fulfillment ability allowed rush case patients to reach their appointments on time, eliminate costly fees typically associated with these trips and lower the cost of care.
The integrated One Call and Lyft platform has many added benefits, which include delivery of real-time data, immediate patient feedback, notice of driver delays, elimination of drivers’ wait time during appointments, and a smartphone app. Lyft currently operates in more than 200 cities nationwide, further expanding One Call’s market-leading transportation network.
More New Mobility

ENC Unveils ZAVIR Medium-Duty Electric Shuttle
The new ZAVIR brand targets shuttle and paratransit operations with battery-electric and range-extended electric vehicle options.
Read More →
Public Transit Conference Returning to GFX in 2027, Call for Papers Now Open
The Call for Papers is now open, allowing transit agency professionals and industry experts to help shape the PTC educational program by submitting session ideas for consideration.
Read More →
Everett Transit, Community Transit Outline Consolidation Agreement
The proposed agreement calls for a 50% increase in bus service in Everett, a new microtransit zone, continued paratransit service, and the transfer of Everett Transit operations to Community Transit.
Read More →
What Multimodal Data Can Tell Transit Agencies About Rider Demand
See how bike-on-bus data is giving transit agencies new insight into rider demand, capacity constraints, and gaps in first- and last-mile connections.
Read More →
From Hardware to Digital Partner: Luminator Charts Its Next Chapter
CEO Magnus Friberg discusses Luminator’s shift toward becoming a digital partner, the growing importance of software and interoperability, and how AI can help agencies improve operations and passenger experience.
Read More →
Biz Briefs: Alstom Lands Canadian Contract, LYT to Supply California TSP, and More
In METRO's latest installment, we take a look at recent news from Complete Coach Works, Beep, FlixBus, and more partnerships making headlines across the transportation sector.
Read More →
CharterUP’s Armir Harris on Technology, AI, and the Future of Group Mobility
In a recent episode of METROspectives, CharterUP Founder/CEO Armir Harris discussed the company’s evolution from an online charter bus marketplace into a technology platform supporting public- and private-sector mobility and much more.
Read More →
Jacksonville’s NAVI Project Charts a New Course for Autonomous Public Transportation
Through its NAVI program, JTA is showing how autonomous vehicles, intelligent infrastructure, and coordinated operations can work together to deliver everyday public transportation.
Read More →
Biz Briefs: Luminator Marks Milestone and More
From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.
Read More →
New Tricks for Old Bureaucracies: Joshua Schank on Making Transit Innovation Stick
Former LA Metro Chief Innovation Officer Joshua Schank discusses why good ideas aren't enough, how transit agencies can overcome resistance to change, and why today's challenges demand more innovation.
Read More →