Developed by CHK America, the system will feature a mix of new signs, maps and digital screens to help people find transit locations and more easily reach their destinations.
Allegheny County Executive Rich Fitzgerald tests out an interactive display on June 7, 2016. The device is planned to provide bus riders with more information regarding routes. Photo: Port Authority
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Allegheny County Executive Rich Fitzgerald tests out an interactive display on June 7, 2016. The device is planned to provide bus riders with more information regarding routes. Photo: Port Authority
Port Authority of Allegheny County unveiled its new wayfinding system, developed by CHK America, that will make finding stops and getting public transit information easier.
County executives asked the Port Authority to improve on-street transit information to make bus and light rail stops more obvious, and to provide better route and schedule information.
The new wayfinding system will feature a mix of new signs, maps and digital screens to help people find transit locations and more easily reach their destinations.
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The signs will initially be placed throughout the Downtown area and installation is anticipated to begin this summer. Future plans call for them to be placed throughout the entire transit system in Allegheny County over the next several years.
The wayfinding program includes:
• Eighty-five bus stops and poles that will include an abbreviated map and stop-specific route frequency information.
• Eight solar-powered digital bus stops that will provide stop-specific real-time bus information.
• Five touchscreen information kiosks that will provide real-time bus information, route overview and trip-planning capabilities.
• Two digital bus stops that will provide an abbreviated map and stop-specific route frequency information.
“One of the barriers to taking public transportation is communication, and the new signs attempt to address that by providing riders with the information they need to easily and successfully get around our system,” said Port Authority CEO Ellen McLean. “Not only will stops and stations be more visible to pedestrians, but it will make riding the bus or light rail easier, interactive and more intuitive.”
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.