PR firm to offer crisis preparation to ABA members
As part of this partnership, Kitchen Public Relations will provide a paid service to ABA's members who are looking to prepare thoroughly when reporters and the media are calling wanting answers or a company’s name is all over social media.


The American Bus Association (ABA) announced a new partnership with the New York-based public relations and crisis management firm, Kitchen Public Relations (KPR), which will enable KPR to offer ABA members a comprehensive crisis management planning service, complete with detailed, customized response plans in the event of an accident or high-profile incident.
As part of this partnership, KPR will provide a paid service to ABA's members who are looking to prepare thoroughly when reporters and the media are calling wanting answers or a company’s name is all over social media.
KPR has a strong track record in the industry of creating these plans as well as managing crisis situations for ABA members. While motorcoach accidents are rare, preparation is paramount. ABA and KPR believe that in today’s 24/7, 365 digital media environment, it’s essential that companies be ready, well in advance to mitigate the potential harmful damage to members’ hard-earned reputations and business success.
“The motorcoach industry is the safest form of surface transportation and each year bus companies provide more than 600 million passenger trips to thousands of destinations. Thankfully accidents are rare, but in today’s fast paced media world we now live in, motorcoach companies must be prepared and be ready to deal with the realities if something unforeseen happens,” said ABA President/CEO Peter J. Pantuso.
“ABA’s new Crisis Management partnership with Kitchen Public Relations will build on the work ABA has done for the past several years and will continue to do, providing the highest level of crisis communication, media relations and reputation management, and protection in the motorcoach, travel and tourism industry,” added Pantuso.
More Motorcoach

Financing, Fleet Replacement Require a More Strategic Approach
Executives from ABC Companies and MCI discuss how rising costs, changing market conditions, and post-pandemic challenges are prompting motorcoach operators to rethink financing strategies, fleet replacement cycles, and long-term planning.
Read More →
Rethinking the Road: Transportation Challenges for Smaller College Athletics
Smaller college athletic programs are rethinking fleet strategies as rising costs, driver shortages, and longer travel distances put new pressure on transportation budgets.
Read More →
Brian Dickson on Building Stronger, More Resilient Transportation Organizations
Bus Business Consultants Founder Brian Dickson discusses the leadership principles, operational discipline, and strategic planning that separate transportation companies positioned for long-term success from those stuck in survival mode.
Read More →
Roman Cornell on ABC Companies’ Evolution and the Future of Passenger Transportation
The company’s CEO discusses carrying forward a third-generation family legacy, ABC’s continued evolution in passenger transportation, support for increasingly complex fleets, and how technology and continued investment could help operators improve uptime.
Read More →
From Surviving to Thriving: Building Stronger Transportation Organizations
Bus Business Consultants founder Brian Dickson shares lessons on leadership, organizational health, and creating options for long-term success in a changing transportation industry.
Read More →
Report: Canadian Motorcoach Industry Generates $4.4B in Economic Impact
The 2025 Motorcoach Economic Impact Report finds motorcoach travel supported nearly 25,000 jobs and generated $980 million in federal, provincial, and local taxes.
Read More →
Prevost Opens Expanded Chicago-Area Service Center
The $8.1 million Elk Grove Village investment nearly triples facility space while adding service capacity, parts storage, and customer amenities.
Read More →
People Movement: Dan Dipert Coaches Adds Third-Generation Leader, Keolis Names New Valley Metro VP/GM, and More
In this edition, we also cover recent appointments and announcements at the Wabtec, SilverRide, HNTB, and more, showcasing the individuals helping to shape the future of transportation.
Read More →
METRO Opens Submissions for 2026 Motorcoach Awards
Nominations are now being accepted for METRO Magazine’s Operator of the Year and Innovative Operator of the Year awards.
Read More →
Biz Briefs: Alstom Lands Canadian Contract, LYT to Supply California TSP, and More
In METRO's latest installment, we take a look at recent news from Complete Coach Works, Beep, FlixBus, and more partnerships making headlines across the transportation sector.
Read More →