Henry Li, GM/CEO Sacramento Regional Transit District Sacramento, Calif. SmaRT Ride, SacRT’s microtransit on-demand bus service, has only been in operation since February 12, and the response from riders has been amazing. Our ridership tripled within two months, and on April 23, we expanded the service boundaries to include the communities of Orangevale and Antelope. Similar to other ride-hailing services, a smartphone app is used to schedule curb-to-curb trips. Providing transit on-demand in neighborhoods that may be underserved by fixed-route service is our strategy, and based on the growing demand for SmaRT Ride, it’s successfully serving that need.
Walton
Chris Walton, Transportation Director Broward County Transit Plantation, Fla. Mobile technology is making it easier and more convenient to travel using public transportation. Broward County Transit (BCT) is in the process of integrating a mobile ticketing feature, with BCT’s MyRide Broward real-time information app, to allow customers to purchase bus fare, using smartphones, and have access to other features, such as schedules, trip planning, and alerts, at their fingertips. BCT is also looking into an integrated transfer system, between South Florida’s transit providers, which would allow passengers to transfer seamlessly between the different agencies.
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King
Ed King, Director of Transit Services Big Blue Bus Santa Monica, Calif. Big Blue Bus is partnering with Lyft to provide on-demand services via a rebranded Dial-A-Ride program for older adults living in Santa Monica. The new service, called MODE, Mobility on Demand Every Day, will improve curb-to-curb and door-through-door transportation for older adults and people with disabilities. Recent innovations in the delivery of transportation services are reshaping Big Blue Bus’s fundamental approach to service design. The development of smartphone apps and online reservation software has created an opportunity to offer real-time and reliable transportation options. This partnership is reflective of the changing mobility landscape that our communities face. Continuing to understand customer needs and meeting those needs through quick and innovative service delivery is critical to our success in providing outstanding and efficient service.
Clauson
John Clauson, Executive Director Kitsap Transit Bremerton, Wash. Kitsap Transit has rolled out real-time bus tracking with DoubleMap. Our customers are able to look up in a web browser or a mobile app where their bus is and approximately when it will arrive at their bus stop. This tool enhances the customer experience: New riders can see how our system actually works. Commuters aren’t in the dark anymore when their bus isn’t on time. The technology also will improve supervisors’ ability to monitor in real time our performance.
Lewis
John Lewis, CEO Charlotte Area Transit System Charlotte, N.C. The CATS Pass mobile payment app allows customers to purchase passes on their mobile devices. Nearly 20,000 riders utilize the app, allowing for a quick and easy payment method. This app also comes with the transit industry’s first ever Cash Wallet, allowing unbanked and underbanked customers to load cash on their app to purchase passes when needed. This technology will provide equal access for all customers to all of our mobility offerings. CATS also recently implemented a pilot program allowing our riders to utilize Lyft services for first- and last-mile connections from two LYNX Blue Line stations at a fraction of the regular cost.
Thomas
Gary Thomas, President/Executive Director Dallas Area Rapid Transit Dallas Updates to our GoPass mobile ticketing app and the introduction of a tap farecard makes riding DART more convenient. These new technologies also help us introduce fare capping, which will make us an even better value to more customers. We’re also making it easier for customers to have a complete trip with advancements in our app and service integration with transportation network companies.
Sisson
John Sisson, CEO Delaware Transit Corp. Wilmington, Del. Updates to our GoPass mobile ticketing app and the introduction of a tap farecard makes riding DART more convenient. These new technologies also help us introduce fare capping, which will make us an even better value to more customers. We’re also making it easier for customers to have a complete trip with advancements in our app and service integration with transportation network companies.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
CEO Nat Ford’s address offered a look at highlights from 2025, with a focus on the future and the innovative ways the JTA is shaping mobility in Northeast Florida.
Expected to enter service in 2029, these locomotives support the agency’s commitment to offer reliable and efficient rail transportation across South Florida.
Transit agencies depend on safe, reliable vehicles to deliver consistent service. This eBook examines how next-generation fleet software helps agencies move from reactive processes to proactive operations through automated maintenance, real-time safety insights, and integrated data. Learn how fleets are improving uptime, safety outcomes, and operational efficiency.
The new filters include substantially more activated carbon than traditional HVAC filters, which is especially helpful in providing a better transit riding experience for vulnerable populations, particularly children, seniors, and people with chronic illnesses, according to the CTA.
In a recent episode of METROspectives, LYT CEO Timothy Menard discusses how artificial intelligence, cloud connectivity, and real-time data are transforming traffic management, boosting bus reliability, and enabling system-wide transit optimization across cities.
