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Customers have always been able to report concerns through the CATS Customer Service line or the “Report a Problem to CATS” feature in the CATS-Pass mobile app; however, CATS has also integrated a Text-a-Tip line, giving riders multiple, easy-to-use channels to get support.
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The audit found multiple safety compliance failures at the Charlotte agency, citing elevated assault risks and ordering corrective action within 30 days.
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Biz Briefs covers the latest supplier news in the motorcoach and public transit industries.
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CATS expands safety efforts with new bike and UTV patrols, enhanced training, and closer coordination with local law enforcement.
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The Federal Transit Administration will evaluate CATS' compliance with federal safety directives after multiple violent incidents in 2025.
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Biz Briefs covers the latest supplier news in the motorcoach and public transit industries.
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This multi-million-dollar investment reflects a strategic response to passenger demands for a modern, reliable, accessible public transportation system.
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The plan represents a significant expansion of transit serving the Charlotte region, including a 50% increase in bus service and 43 more miles of rail service.
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CATS Micro is an on-demand, shared-ride service that gets passengers where they need to go, for the same fare as a local bus or rail trip.
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Mpact, formerly Rail~Volution, has shaped and advanced the movement for transit-oriented communities for nearly 30 years.
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