Transit Wireless and Verizon finalized an agreement to bring Verizon’s 3G and 4G LTE wireless voice and data service to Transit Wireless’ state-of-the art wireless network in the New York City subway system.
Verizon will begin to install their equipment in Transit Wireless’ secure Base Station Hotel facilities over the next several weeks and Verizon Wireless customers can expect to start receiving service in the 36 stations already online in mid-town Manhattan and Chelsea later this year.
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“Bringing wireless service into the New York City subway has been a big step forward for our customers, and we’re pleased that even more of them will be able to take advantage of it,” said Metropolitan Transportation Authority Chairman/CEO Thomas F. Prendergast. “The ability to make and receive phone calls underground is an important improvement for safety and security as well as convenience, and our customers will certainly appreciate it.”
The company will next participate in Phase 2 of the project, which comprises 40 new stations, including Grand Central Station, 34th St. Herald Square and Bryant Park in mid-town Manhattan and stations throughout the Borough of Queens.
Phase 2 is expected to be completed in early 2014.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.