The Toronto Transit Commission developed a five-year plan that put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people.
By passenger volume, the TTC is North America’s third-largest transit system. Photo: TTC
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By passenger volume, the TTC is North America’s third-largest transit system. Photo: TTC
The Toronto Transit Commission’s (TTC) Outstanding Public Transportation System Achievement award recognizes the transformative change the TTC has undergone over the last five years. The TTC last won the award in 1986.
In 2013, the TTC set out to change itself. It developed a five-year plan that put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people.
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Outstanding Public Transportation System Achievement
More Than 20 Million Passenger Trips
After almost 100 years in service and 31 billion trips taken, the TTC has grown to become one of the most visible and vital public services in Toronto. A number of achievements over the past five years include:
A cleaner, more punctual and exponentially more responsive service.
Unprecedented capital investment
Introduction of new vehicles — buses, streetcars and trains.
PRESTO is now available in all subway stations and vehicles.
Completion of the spectacular Leslie Barns.
Delivery of a world-class transit plan in support of the 2015 Pan Am Games.
A more accessible TTC with the addition of external announcements on buses, subways, and streetcars and more fully-accessible subway stations.
One Person Train Operation on Line 4 Sheppard, improving the safety, and reliability of the service.
The agency was recently recognized as one of the Greater Toronto Area’s Top Employers. Photo: TTC
A reduction in the number of delay minutes across the subway network.
A second subway platform at Union Station, reducing over-crowding, and improving customer circulation.
Increased service on more than 40 routes, operating all day, every day and 52 routes now operate every 10 minutes or better.
Increased service on the Blue Night Network so that 99% of Toronto residents now live within a 15-minute walk of overnight bus and streetcar service.
Real-time travel information is made available on Platform Video Screens.
Implementation of a new wayfinding system that uses consistent symbols, colors and numbers to clearly communicate to the city’s diverse audience.
Underwent a brand revitalization moving the brand from one of a utility to what it really is: a critical part of Torontonians’ everyday lives.
Recognized as one of the Greater Toronto Area’s Top Employers.
Additionally, the most recent customer satisfaction survey results show that TTC customers are satisfied at a record of more than 80%. The TTC will continue to modernize its signal system, fare system. and its workplace. Later this year, TTC will open a six-station, five-mile extension of its Line 1 Yonge-University subway service.
See how the TTC is testing a new wayfinding system at major subway stations while planning to introduce fare capping to make transit easier to navigate and more affordable for riders.
The new center serves as the central hub for monitoring and managing PATCO train operations, communications, customer service coordination, incident response, and overall operational oversight across the transit system.
Despite these pressures, VIA Rail is reporting that total revenues increased to $514.8 million as more travelers took advantage of the wide range of options available through the corporation’s new reservation system.
Created in partnership with Walsh-VINCI Transit Community Partners, the contractor for CTA’s historic $5.7 billion RLE project, the new $250,000 scholarship program will provide three students a year from 2026 to 2030 with $3,000 scholarships.
The Foundation produces the report each quarter, using data collected from surveys of major motorcoach manufacturers that sell vehicles in the US and Canada.
The new mobile booking platform and backend system aim to streamline operations, improve communication, and better serve riders across a 20,000-square-mile region.
BRIT patrols are over and above those already occurring within the district. For example, the agency experienced three copper wire thefts along the G Line in April, followed by others later in the month and in early May.
The company partners with manufacturers such as Kiel Seating, Camira Fabric, and TSI Video, focusing on areas that directly impact both passenger experience and operational performance.
