Valley Metro unveils new 'Respect the Ride' code of conduct
The new code of conduct discourages disruptive behavior on the Valley’s 26-mile light rail line and empowers the transit agency to remove riders who engage in inappropriate or unsafe behavior.
The new Valley Metro policy is supported by simple, easy-to read signs and clearly marked enforcement areas to strengthen the message of passenger safety.
2 min to read
The new Valley Metro policy is supported by simple, easy-to read signs and clearly marked enforcement areas to strengthen the message of passenger safety.
The Valley Metro Board of Directors unanimously approved a new “Respect the Ride” Code of Conduct to bolster safety and security while creating a positive rider experience.
The new code of conduct discourages disruptive behavior on the Valley’s 26-mile light rail line and empowers the transit agency to remove riders who engage in inappropriate or unsafe behavior.
“This code of conduct is focused on creating a safe and positive rider experience, while also discouraging disruptive, intrusive, unsafe or inappropriate behaviors in a public setting,” said Valley Metro Rail Board Chair and Mesa Councilmember Chris Glover. “Put simply, this new tool will allow us to crack down on bad behavior and enhance the rider experience.”
Ad Loading...
Valley Metro Rail Board Vice Chair, RPTA Board member and Phoenix Councilmember Thelda Williams said people “must ride with respect” as a way to support our community investment.
“By being proactive, we can set the tone for rider behavior going forward, especially as the system expands and new lines are added,” said Williams. “All fare-paying passengers have the right to enjoy a safe and comfortable ride.”
The new policy is supported by simple, easy-to read signs and clearly marked enforcement areas to strengthen the message of passenger safety. The signs are being installed later this month through December.
The code of conduct specifically prohibits:
Loitering, soliciting, smoking, food and drinks (not in spill-proof containers), along with other disruptive behaviors.
It also enforces Valley Metro’s destination-based transit system.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.
