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Agency has doubled its team of employees tasked with riding its trains to observe and report on conductor and ticket agent performance, onboard and station amenities and customer interactions.
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Program is designed to increase the number of competitively awarded contracts to small businesses, maximize contract opportunities and minimize contract bundling.
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A portion of the work is being performed by Metra’s in-house crews, who are dispatched to make repairs to stations and carry out other smaller jobs, as well as contracted construction firms for larger-scale projects.
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The revised program now totals $251 million in projected spending. Metra will receive an $11.3 million increase in federal funds due to the recently passed Fixing America's Surface Transportation Act.
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Events will be held across the six-county region to raise awarenesss about train and grade crossing safety.
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Will now include unions that work in Metra’s mechanical, engineering and police departments. Metra is the first U.S. commuter railroad to have a Confidential Close Call Reporting System that includes every union involved in the railroad’s operations.
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The new unit, made up of six full-time officers, will work on every line but will focus its efforts strategically on areas where the need is greatest.
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Pulsar’s scope of work for Metra will include a customer segmentation study, market research, branding services, development of a strategic marketing plan and assistance implementing the plan.
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In general, the hotspots are limited to a 1 megabyte download speed per user.
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The railcars began serving customers on the Illinois Central, now the Metra Electric Line, on May 31, 1971. Federal funds covered two-thirds of the $40 million cost and the IC paid the rest.
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