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VIA attributed the increase in ridership primarily to its frequency on key routes. The agency's ridership data confirm that there is a correlation between bus frequency and ridership.
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The MTA recently abandoned the industry standard of a 30-minute on time window and adopted the more customer friendly 20 minutes. Even with the smaller window, on-time performance consistently exceeded 90%.
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While it hasn’t returned to pre-pandemic levels, public transit agencies around the nation are seeing ridership slowly return over time.
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Metro has introduced several programs that support making Metro more affordable for all its riders.
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The portal now includes a combined look at rail and bus ridership, adds no-tap rail ridership to the rail dashboard to track the effectiveness of anti-fare evasion efforts, and provides a more complete picture of total ridership.
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In total, the region’s transit agencies added 45 million rides in 2023 compared to the previous year, representing an increase equal to the annual transit ridership of Dallas, the Chicago RTA said in a press release.
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Systemwide in 2023, the CTA provided nearly 36 million more rides compared to 2022. In 2023, bus ridership increased 15.5% over 2022. Rail ridership increased 13.4%.
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The new website, called “Your 2023 Metro” report, gives riders detailed information about their use of public transit last year including bus and rail ridership, number of stations visited, and more.
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Metro’s ridership in 2023 through November has now exceeded the level it posted for the entire calendar year of 2022.
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The budget gap is a result of several factors, including lower ridership revenue that is still recovering from the pandemic, the depletion of federal pandemic relief funds, a subsidy credit provided to jurisdictions in 2020, and historic inflation.
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