MENU
SEARCHMENUSEARCH
Agencies that use Twitter to respond to users’ complaints or answer questions get more positive Twitter reaction and more civil discourse online, according to Lisa Schweitzer the author of a recent study analyzing tweets of public transit agencies. “It’s about the marketing potential of social media — a lot of public transit agencies are simply tweeting their problems to the world by blasting out late service announcements. That’s not a good use of Twitter,” she says. “Transit agencies can influence the tone of the discussion by interacting with patrons online,” Schweitzer explains. “It gives people something to respond to, and it reminds people that somebody is listening.”
Read More →
The unedited complaints represent only one side of the story and often are fired off by people who are upset. HART says its own GPS and video technology shows many are plain wrong. The agency relies upon the list to target areas of customer service that are in need of improvement.
Read More →
By launching the free app, which pulls real-time schedule data, riders can plan a trip and get up-to-the-minute arrival times on bus or light rail. Riders can view available public transit options based on current location, plan a future trip and bookmark their favorite routes.
Read More →
As part of a semi-annual customer review, the agency asked more than 22,000 bus and rail passengers if they had experienced "unwanted sexual behavior including, but not limited to, touching, exposure, or inappropriate comments" over a six-month period.
Read More →
Users have not been kind to public transit, a recent USC study shows.The nation’s top agencies earn more ire on the social media site than airlines and evoke as much disdain as police departments. Many systems had more angst directed at them in 140 characters than did the Internal Revenue Service.
Read More →
One glitch is that the signs won't provide real-time information on train arrivals until an overhaul of PATCO's 120-car fleet is completed around 2017. The upgrade of the trains will provide the equipment necessary for the trains to communicate with the signs.
Read More →
Puget Sound Trip Planner app—available for Apple and Android mobile devices—allows riders to plan a trip that covers many transportation choices, including buses, rail, ferries, streetcars and water taxis
Read More →
Officials said throughout January, commuters who register for the Northstar Service Guarantee program will get their fare refunded if any regularly-scheduled weekday trip arrives to the Big Lake or Target Field stations at least 11 minutes late.
Read More →
Principles to be covered in the program, which will launch in early 2015, include employees understanding their role, communicating clearly, non-verbal communication, effective listening, conflict resolution and how to deal with difficult customers.
Read More →
Customers will be able to access real-time transit information for Capital District Transportation Authority fixed-route services through the free iRide mobile application for Apple and Android devices, through Google Maps’ mobile apps and more.
Read More →