MENU
SEARCHMENUSEARCH
Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.
Read More →
The Crisis Link advertisement campaign in subway cars and on platforms aims to remove the stigma around mental health issues and encourages people contemplating suicide to reach out for help without feeling embarrassed or ashamed.
Read More →
Ideas include antimicrobial benches, designated directions on stairs and car density tracking to help riders know where to stand on a platform.
Read More →
Strategic objectives include managing risks, protecting customers, contractors and employees, and minimizing impact on the environment; cultivating an empowered, customer-focused workforce; and effective, efficient asset management that delivers reliable services in a state of good repair.
Read More →The 4G upgrade is already complete on Acela Express and the California-supported Capitol Corridor, Pacific Surfliner and San Joaquin services, and will be rolled out to all remaining Wi-Fi-equipped Amtrak trains by late summer, including the Northeast Regional.
Read More →
The new system just recently became operational and immediately proved its value, speeding up the sales process and making clear to customers which of 12 ticket windows were open for business.
Read More →Was launched in 2011 to provide estimated train arrival times for all 145 rail stations across CTA’s eight lines. Estimated times are generated through a combination of scheduling information and data generated by software that monitors the signal system to indicate when a portion of track is occupied by a train.
Read More →Release in preparation for upcoming project that will completely rebuild the tracks and improve stations over a 10-mile stretch.
Read More →When using the QuickPlanner website or mobile site, the trip plan will show an icon with three heads, two heads or one head — indicating “heavy crowding expected,” “moderate crowding expected” or “light crowding expected.”
Read More →
In 1930, family-owned Capital/Colonial Trailways opened with a dozen buses, just for scheduled service, similar to Greyhound.
Read More →