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From making trip planning easier for its customers to tying operations together as one, the company relies on tech and enhancing the customer experience.
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METRO Magazine's awards will be presented at UMA's Expo in Nashville and ABA's Marketplace in Omaha, Neb.
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Celebrating its 100th Anniversary in 2019, the Minneapolis-based operator was recently named METRO’s Innovative Operatorof the Year Award.
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President Steve Woelfel received the award during Monday’s Operator Breakfast at ABA Marketplace in Louisville, Kentucky.
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We are looking for operators who stand above and beyond both in their service area as well as the industry.
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Since 2012, the family-owned coach company has experienced an approximate 20% growth year-over-year, which has come from new business and some small acquisitions, and expanded its fleet from 18 to 61 motorcoaches.
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The addition grows Innovative Coaches' fleet to six vehicles, all of which not older than 2017 year models.
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While Lamers prides itself on implementing new technology and programs to make travel better for its customers, that ideal is carried over by the work it puts into training drivers.
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Corporate Secretary Kevin Lamers was on hand to accept the award at this year's ABA Marketplace in Cleveland.
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Norfolk, Neb. operator relies on customer feedback, diversification to help the company stand out from the rest.
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