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From more frequent service to accessibility upgrades to safety progress, and more, the agency now heads into 2026 with continued momentum in its charge to deliver a quality public transit experience for the general riding public.
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The subway, Long Island Rail Road, and Metro-North Railroad all recorded record-highs for on-time performance in 2025.
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Accounting for increases in ridership, there have been 1.65 major crimes per million riders in 2025, down roughly 30% from 2021 and comparable to pre-pandemic lows.
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A growing industry shift to contactless payment options via a physical card or mobile wallet allows customers to pay fares quickly and securely.
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With 34.5 million trips and $2.7 billion in ticket revenue, Amtrak reports its strongest year yet, driven by service improvements, new routes, and major capital investments.
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In October, more than 96% of trips were picked up within 30 minutes of the promised time, and more than 90% of trips were within 20 minutes. Seventy-five percent of Access-A-Ride vehicles arrived within 10 minutes of the scheduled pickup time.
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The survey, conducted from March 18 to May 6, gathered feedback from nearly 2,000 riders across the SamTrans system.
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The program promotes sustainable travel and aims to reduce dependence on personal vehicles, particularly in communities that are already well-served by public transit.
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The data indicate a steady recovery, following 30 consecutive months of year-over-year ridership growth through May 2025.
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Kibbee sat down with METRO Magazine Executive Editor Alex Roman to discuss how MV is using AI to help reshape what is possible at its many properties.
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