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Call center staff play an important role in helping customers feel appreciated.
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Four executives explain how they work to balance the reality of limited transit budgets with increasing customer service requirements and adapting to growing paratransit service demand.
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As a city, Leipzig is an excellent example of the German principals of transport planning and service as well as eastern Germany’s long history. The city has benefitted from large amounts of investment in infrastructure over the years since German reunification and most transport systems seem to be new or rebuilt, expanded and in a very good current state of repair. The most notable element in the transport mix is inevitably the enormous and historic main railway station, which is one of the largest, but certainly not busiest, in Europe.
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For three days in June, a group of industry peers reviewed OCTA’s health, safety and environmental compliance written programs and policies, toured all OCTA bases, conducted face-to-face interviews with all levels of staff and spoke to OCTA contractors.
Read More →Outlines a framework for cooperation and information exchange between the two associations. The signing of this MoU will be followed by meetings throughout the week between APTA, European Rail Industry Association and their members on a number of topics.
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