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For customers, that means convenient access to reliable real-time locations for buses on their smartphones, enhanced audio and visual announcements on every TARC bus for easier navigation of the system, and overall improvements to TARC’s operations.
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The team is deployed to rail stations and bus stops during peak service times, major events, and service disruptions to provide on-site, real-time customer service.
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The first new signs have debuted as part of the opening for the new Drexel Station at 30th Street, and the rollout will continue station-by-station over the next two years.
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One advantage to sustained critical incidents like coronavirus is the ability to do things differently and better.
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Overcome these barriers when transitioning from a traditional, business-objective approach to a customer-driven strategy.
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“Cities and private companies must take steps to safeguard data and ensure that individual privacy — a foundation of democratic society — is protected.”
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Depersonalized data will be used to understand how people navigate the network to provide customers better, more targeted info.
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