The plan has remained focused on equity, affordability, and ease-of-travel for customers, even as the financial challenges from the COVID-19 pandemic mounted.
Beginning in early September, the agency will implement a pilot program that reduces fines, offers more payment options, a community service option in lieu of payment, and a new appeal window.
The program, now known as Clipper START, and administered by the MTC, will allow eligible low-income transit riders to access the discount using a Clipper card.
In 2017, North America accounted for the majority share in the global automated fare collection market.
Long after the initial threat of the pandemic has faded, Covid-19 will continue to be a catalyst for change.
The partnership is expected to save the agency $240,000 per year in app maintenance and development costs.
Join us for this free webinar and discover what the fare payments world will look like post-pandemic and how to deliver these services.
Depending on the status of coronavirus in your city, you will be working to minimize complex risks so that everyone working in and using public transport is safe.
Operators must ask themselves if they have the capacity to absorb the revenue loss as well as support an increase in ridership and service.
Officials will conduct research and submit a report by April 2020 on offering the service to young students for free.