NJ TRANSIT is expanding its de-escalation training for frontline employees to include curriculum from Rutgers’ National Transit Institute (NTI). The NTI presented a “Train the Trainers” program on conflict de-escalation techniques for bus and rail operations, and New Jersey Transit Police.
The effective techniques will be incorporated into existing internal NJ TRANSIT de-escalation training programs to create a set of best practices for use in real-world situations.
“This new de-escalation training demonstrates our commitment to our frontline employees and to their safety,” said NJ TRANSIT President/CEO Kevin Corbett.
All of NJ TRANSIT’s employees who work with the public on buses, trains, or as police officers receive training on how to manage difficult situations to minimize the possibility of violence. With the assistance of NTI, the trainings will be more robust and help to reduce assaults on bus operators, conductors, police, and other personnel.