Littlepay, Passenger Team to Transform Contactless Passenger Experience

UK public transport app and website provider, Passenger, announced a nationwide partnership with payments infrastructure provider, Littlepay, which will give public transport users total transparency about the fares they pay using contactless bank cards and contactless-enabled devices, and a clear view of fare capping benefits.

The collaboration will allow contactless EMV payments and fare capping activity to be introduced by Littlepay into a contactless portal within transport apps and websites provided by Passenger, which means operators that have a contactless deployment with Littlepay will now be able to give their customers a real-time overview of all journeys made using a contactless bank card or contactless-enabled smart device as payment.

Rather than having to switch to a different app to view their journeys, fares, and where they were capped, customers will be able to see this information within existing Passenger apps and websites. Push notifications will enable customers to be kept informed about travel events as they happen, such as reaching a fare cap. The proactive passenger engagement gives passengers confidence in the value for money they’re receiving.