Optibus said the appointments will enhance its customer success for users in North America.

Optibus said the appointments will enhance its customer success for users in North America.

Photo: Optibus

Optibus announced two new appointments to its North America leadership team with the Angela Miller as GM, North America, and Waiching Wong as director of Customer Success, North America. 

For more than three decades, Miller led technology, mobility, and sustainability teams in the public and transportation sectors. She began her career as a map maker and environmental scientist in the private and public sector in the State of Texas. Miller also served as  CIO/CTO and chief sustainability officer at the North County Transit District. She also participated in the American Public Transportation Association (APTA) as multiple committee chairs, board of directors, and Leadership APTA 2011.

Miller leads all of Optibus’ North America operations, spanning sales, partnerships, customer success, and more in her role. She will also drive the expansion of Optibus in the region, increasing adoption of its end-to-end software platform across the public transportation industry.

“Public transportation is the backbone of our cities and Optibus provides some of the best tools on the market for helping agencies and operators optimize those services," Miller said. "The industry faces dramatic challenges, both in recovering from pandemic-related ridership declines and ongoing business model, equity, and financial complexities. I am excited to have the opportunity to work with Optibus to bring to the market tools that directly address these challenges."

Wong is the former head of Partner Success at Uber Transit and previously served as both a public-private partnerships transaction advisor for state and local governments and as a management consultant to the U.S. Department of Transportation. She also worked as a local transportation planner in the District of Columbia.

Wong received her Masters in City and Regional Planning from Cornell University and a Bachelors in Political Economy from the University of California, Berkeley. She is currently a member of the Leadership APTA Class of 2022.

"I'm excited to join a growing team that is passionate about improving outcomes for transit agencies and their customers through technology that tackles existing and emerging industry challenges," Wong said. "I have always been impressed by how Optibus' clients feel that Optibus listens to their needs and supports them. Helping our clients realize improvements at the intersection of equity and transit is a thrilling proposition that I’m honored to be a part of."