TransLink has completed the installation of digital touchscreen transit kiosks at 54 key SkyTrain stations, bus loops, West Coast Express stations, SeaBus terminals, and Park & Rides. The state-of-the-art touchscreens help customers more easily plan their trips and have access to live transit information while travelling on the system.
The kiosks are part of TransLink’s commitment to continuously improve and modernize customer communication as detailed in the Customer Experience Action Plan, released earlier this year.
“Getting our customers information in the right time and the right place is a priority for us at TransLink,” says TransLink VP, Customer Communications and Public Affairs, Steve Vanagas. “These digital touchscreen kiosks give our customers access to real-time information as they are moving through the system. It’s a technology upgrade that helps make journeys simpler, more seamless, and more informative.”
The transit kiosks can be used to:
- Plan trips
- View live transit schedules
- See upcoming departure times
- Be alerted to updates on the network
- Receive emergency messages and notifications
The technology also gives TransLink the ability to utilize the kiosk screens for urgent and important customer information like service delays or elevator maintenance.
Purchasing, installing, and maintaining these kiosks comes at no expense to TransLink. These costs are fully covered by TransLink’s advertising licensee, Lamar, in exchange for displaying advertisements when the screens are not in use by customers.
As part of TransLink’s commitment to improve customer communication technology, there are also 280 new digital information screens at SkyTrain stations, upgraded sound systems in stations and onboard trains, and real-time bus information at every RapidBus stop.
Other upcoming communication improvements through TransLink’s Customer Experience Action Plan include better transit alert texts, audio announcement upgrades, and expanding real-time information displays.