An increase in fare enforcement by TransLink, Vancouver’s regional transit authority, is producing tangible results, with a noticeable rise in customers paying the correct fare and a significant boost in monthly transit revenue.
Since launching intensified fare checks and public education campaigns in August 2024, TransLink reports that more passengers are purchasing Adult fare products rather than improperly using discounted Concession passes; a shift that has generated an estimated $3.2 million in additional revenue over six months, or more than $500,000 each month.
Stronger Fare Checks, Stronger Results
“Our fare enforcement efforts are making a difference,” said Kevin Quinn, CEO of TransLink. “Most of our customers already pay their fair share, and we’re pleased to see even more doing so thanks to our education and enforcement initiatives. Fare revenues are essential to funding and improving the transit system for everyone.”
As part of its $90 million cost-efficiency plan, TransLink ramped up Transit Security-led fare checks and outreach throughout late 2024.
The goal is to reduce fare evasion, educate the public on correct fare categories, and enhance system safety while recapturing lost revenue.
Key enforcement milestones include:
An 80% increase in fare checks during the second half of 2024 compared to the first half.
Fare inspections nearly tripled versus the same period in 2023.
A monthly average of 50,000 more Adult Compass Products sold than forecasted, alongside 50,000 fewer Concession purchases.
Reinvestment in Transit Services
Agency officials said TransLink’s Fare Enforcement Program is not just about compliance but also about reinvestment.
All additional revenues recovered through the initiative are funneled directly back into transit services and infrastructure upgrades across the Metro Vancouver region.
To ensure equitable access, TransLink continues to work with partner organizations such as the Homelessness Services Association of BC, which provides free or subsidized transit passes to those experiencing financial hardship. Seniors and individuals with disabilities may also qualify for discounted fare options through the BC Bus Pass Program.
TransLink officials said while it’s too early to assess the full long-term impact of the enforcement campaign, early indicators show promising behavior change and improved fare compliance. The agency plans to continue systemwide monitoring of fare evasion and adjust strategies accordingly.
The initiative serves as a case study of how transit agencies can combine education, targeted enforcement and social equity measures to improve revenue streams and strengthen public trust in fare systems.
