METRO Magazine Logo
MenuMENU
SearchSEARCH

The case for a new, improved Amtrak

Amtrak could take some lessons from the nation's private motorcoach industry, which transports more passengers, more efficiently.

by Peter A. Picknelly
June 1, 2005
3 min to read


Much has been written in recent months about the nation’s primary passenger rail service, Amtrak, and the need to preserve it for the traveling public. Preserving national service in its present form means that Amtrak will continue to lose astonishingly large sums of money — $1.8 billion this year alone. According to the U.S. Bureau of Transportation Statistics, it costs Amtrak $186.35 per thousand passenger miles to operate, far more than any other mode of transportation in the nation. This comes at a time when more of our national resources are needed for homeland security and military defense abroad. Put simply, the American public may soon demand that Amtrak, as well as any federally subsidized service, begin the move towards self-sustainability. I’d like to argue that self-sustainability is not only possible, but also likely, if Amtrak’s leadership would only be willing to take a few pages from the nation’s inter-city bus industry. As America’s oldest form of mass transportation, rail service could also benefit from a new form of connectivity with the bus industry. Privatization is not lethal
First, let me offer some perspective. When it comes to mass transportation, most Americans probably don’t realize that the bus industry is, by far, the largest form of mass transportation in the United States. Buses transport 774 million people annually in North America — that is 224 million more than the number that travels on all of the airlines combined. Buses also carry more passengers in the United States in a two-week period than Amtrak moves in a year. So, there may be something Amtrak can learn from the bus industry, which is not directly subsidized with one dollar of federal funding (though development of the national highway system certainly has allowed buses to transport millions of Americans throughout our country.) It is not likely that American’s love affair with train travel will wane, and I’m not suggesting rail service be supplanted by bus service. Nor does train travel have to be in conflict or in competition with bus travel. A few years ago I contacted the chairman of the Amtrak Reform Council, the body that was established and directed by Congress to explore ways to make Amtrak profitable. In a letter to the Council, I indicated that Peter Pan Bus Lines would be interested in serving as an operator of Amtrak rail routes should the panel recommend, and Congress adopt, some form of privatization of the rail system’s routes. The idea to privatize certain routes was immediately rejected by those most closely affiliated with Amtrak. However, the experience we have gained over the past 70 years in safely, efficiently and profitability transporting millions of travelers could be valuable in developing a new and improved Amtrak. I’m sure other bus operators would have something valuable to offer as well. Linking intercity bus and rail
Finally, there is no reason Peter Pan and other carriers shouldn’t be meeting with Amtrak right now to explore ways for bus and train travel to work in harmony. In Boston’s South Station, for instance, Peter Pan and Amtrak ticket counters are a few feet away from each other. Perhaps, one day, both ticket agents will sell a “shared” ticket with the bearer traveling part of the trip on Amtrak and another part on a Peter Pan or Greyhound bus. In Springfield, where Peter Pan’s corporate headquarters are located, a new Union Station could open in a few years. It is my hope that intercity bus and Amtrak rail service will be seen as a continuum of travel, operating side by side in a new Union Station, and not as competing entities. Picknelly is president of Peter Pan Bus Lines in Springfield, Mass.

Topics:Management
Subscribe to Our Newsletter

More Management

Denver RTD non-English speaking pins.
Managementby StaffMarch 23, 2026

RTD Launches Multilingual 'I Speak' Buttons, QR Decals to Expand Rider Language Access

RTD is distributing 1,500 buttons in Spanish, Amharic, French, Arabic, Oromo, Swahili, Italian, Nepali, German, Hindi, Farsi, and American Sign Language. Employees can volunteer to wear them on their shirts, hats, lanyards, or other visible items, in accordance with uniform standards. 

Read More →
Managementby StaffMarch 19, 2026

People Movement: The Latest from TARTA, STV, and More

METRO’s People Movement highlights the latest leadership changes, promotions, and personnel news across the public transit, motorcoach, and people mobility sectors.

Read More →
A BART railcar
Managementby StaffMarch 19, 2026

BART Monetizes Empty Parking With New Online Leasing Tool

BART began offering select parking lots to non-BART riders to generate new revenue to help address its FY27 $376M operating budget deficit brought on by remote work.

Read More →
Ad Loading...
MTA Chair & CEO Janno Lieber sits with a customer service employee and takes calls.
Managementby Elora HaynesMarch 19, 2026

Transit Agencies Nationwide Celebrate 2026 National Transit Employee Appreciation Day

Agencies across the U.S. honored transit workers on March 18, recognizing the essential roles they play in keeping communities moving daily.

Read More →
Cover for METROspectives with Inez Evans Benson
ManagementMarch 18, 2026

Inez Evans-Benson on Leadership and the Future of Transportation

Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.

Read More →
An RTC of Washoe County bus driving down Virginia Street.
Managementby StaffMarch 18, 2026

Keolis Lands 3 Contract Renewals

The renewals include continued operations at Fort Lauderdale-Hollywood International Airport in Florida; the PRTC in Virginia; and RTC Washoe in Nevada.  

Read More →
Ad Loading...
A MARTA employee using the new Better Breeze fare ticket machines.
Managementby StaffMarch 17, 2026

MARTA’s New 'Better Breeze' Fare System Nears Launch

The new system introduces tap-to-pay, touchscreen kiosks, and updated Breeze cards, with both old and new systems running through May.

Read More →
A wide angle view of two MTA buses with three people walking between them.
Managementby StaffMarch 16, 2026

Proposed Auto Insurance Reform Would Save New York’s MTA Millions Annually

The governor’s proposed auto insurance reforms could save the agency $48 million annually by limiting payouts in crashes where buses are not primarily at fault.

Read More →
paratransit bus
SponsoredMarch 16, 2026

Measuring the True Cost of Paratransit Fleets

What truly drives the cost of a paratransit fleet? Beyond the purchase price, seven operational factors quietly determine maintenance frequency, downtime, and long-term service reliability. This whitepaper explores how these factors shape lifecycle cost and what agencies should evaluate when selecting paratransit vehicles.

Read More →
Ad Loading...
Cover photo for METROspectives with The Bus Coalition
Busby Alex RomanMarch 13, 2026

Inside The Bus Coalition’s Push for Stronger Federal Transit Investment

In this conversation, TBC’s Executive Director Ed Redfern, President Corey Aldridge, and Washington Representative Joel Rubin outline the coalition’s key policy priorities, the challenges facing transit agencies, and how industry stakeholders can work together to strengthen the voice of bus transit at the federal level.

Read More →