The case for a new, improved Amtrak
Amtrak could take some lessons from the nation's private motorcoach industry, which transports more passengers, more efficiently.
Much has been written in recent months about the nation’s primary passenger rail service, Amtrak, and the need to preserve it for the traveling public.
Preserving national service in its present form means that Amtrak will continue to lose astonishingly large sums of money — $1.8 billion this year alone. According to the U.S. Bureau of Transportation Statistics, it costs Amtrak $186.35 per thousand passenger miles to operate, far more than any other mode of transportation in the nation. This comes at a time when more of our national resources are needed for homeland security and military defense abroad.
Put simply, the American public may soon demand that Amtrak, as well as any federally subsidized service, begin the move towards self-sustainability. I’d like to argue that self-sustainability is not only possible, but also likely, if Amtrak’s leadership would only be willing to take a few pages from the nation’s inter-city bus industry. As America’s oldest form of mass transportation, rail service could also benefit from a new form of connectivity with the bus industry.
Privatization is not lethal
First, let me offer some perspective. When it comes to mass transportation, most Americans probably don’t realize that the bus industry is, by far, the largest form of mass transportation in the United States. Buses transport 774 million people annually in North America — that is 224 million more than the number that travels on all of the airlines combined. Buses also carry more passengers in the United States in a two-week period than Amtrak moves in a year.
So, there may be something Amtrak can learn from the bus industry, which is not directly subsidized with one dollar of federal funding (though development of the national highway system certainly has allowed buses to transport millions of Americans throughout our country.)
It is not likely that American’s love affair with train travel will wane, and I’m not suggesting rail service be supplanted by bus service. Nor does train travel have to be in conflict or in competition with bus travel.
A few years ago I contacted the chairman of the Amtrak Reform Council, the body that was established and directed by Congress to explore ways to make Amtrak profitable. In a letter to the Council, I indicated that Peter Pan Bus Lines would be interested in serving as an operator of Amtrak rail routes should the panel recommend, and Congress adopt, some form of privatization of the rail system’s routes.
The idea to privatize certain routes was immediately rejected by those most closely affiliated with Amtrak. However, the experience we have gained over the past 70 years in safely, efficiently and profitability transporting millions of travelers could be valuable in developing a new and improved Amtrak. I’m sure other bus operators would have something valuable to offer as well.
Linking intercity bus and rail
Finally, there is no reason Peter Pan and other carriers shouldn’t be meeting with Amtrak right now to explore ways for bus and train travel to work in harmony. In Boston’s South Station, for instance, Peter Pan and Amtrak ticket counters are a few feet away from each other. Perhaps, one day, both ticket agents will sell a “shared” ticket with the bearer traveling part of the trip on Amtrak and another part on a Peter Pan or Greyhound bus.
In Springfield, where Peter Pan’s corporate headquarters are located, a new Union Station could open in a few years. It is my hope that intercity bus and Amtrak rail service will be seen as a continuum of travel, operating side by side in a new Union Station, and not as competing entities.
Picknelly is president of Peter Pan Bus Lines in Springfield, Mass.
More Management

APTA Honors 2026 Award Winners, Hall of Fame Inductees at TRANSform & EXPO
Innovations in autonomous and zero-emission transportation, standout transit systems, and industry leadership took center stage among this year's honorees.
Read More →
7 Ways to Build a Better Transit Internship Program
Lessons from DRPA/PATCO’s approach to creating a meaningful internship experience—and developing the next generation of transportation professionals.
Read More →
Scenes from APTA TRANSform & EXPO 2026
Transit leaders, manufacturers, and industry professionals gathered in Chicago to explore new technologies, share ideas, and discuss the future of public transportation.
Read More →Building Stronger Leaders, More Resilient Transit Teams
Dr. Carol Parker Walsh discusses leadership development, employee retention, workplace culture, and preparing transit’s workforce for AI and automation.
Read More →
APTA 2026 TRANSform & EXPO Kicks Off in Chicago
After 45 years, APTA returns to Chicago with a focus on next-generation fleets, AI, connected transit networks, and the funding strategies shaping public transportation’s future.
Read More →
New York MTA Warns Federal Tariffs Could Add $1 Billion to Rolling Stock Costs
The agency said tariffs on specialized imported components could reduce the purchasing power of its $23 billion investment in new subway cars, railcars, and buses.
Read More →
From the Show Floor: What Happened at APTA TRANSform & EXPO 2026
See the latest product launches, partnerships, technology updates, and transit industry announcements from APTA TRANSform & EXPO in Chicago.
Read More →
How Valley Metro Is Balancing Transit Growth With the Rider Experience
The APTA award-winning agency is pairing rapid system expansion with investments in workforce, safety, technology, and the fundamentals of transit service.
Read More →
Bus Tech Talk: Keeping Transit Technicians Ahead of the Technology Curve
In this episode of Bus Tech Talk, Complete Coach Works’ Business Development Manager Mark Hollenbeck and METRO’s Executive Editor Alex Roman sit down with Obed Mejia, Senior Technical Trainer for Bus Maintenance, at LA Metro to discuss how rapidly evolving bus technology is changing the maintenance shop — and the skills technicians need to keep pace.
Read More →
Michael Schneider Joins Paslay Group to Expand Transportation Practice
The longtime transportation executive will help Paslay Group grow its advisory and program management work across transit, highway, and other infrastructure sectors.
Read More →