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Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.
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With the market picking up and the current workforce aging, many operators are looking to fill several positions at a time. Knowing the type of people you want to attract and having a thorough interview process are keys to landing the right candidate.
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Was named GM of Metro Transit in 2004. Today, Lamb oversees a bus and rail system with nearly 2,800 employees who operate two rail lines and nearly 900 buses on 125 routes.
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The agency is set to move forward with several projects, including the recently opened BRT system, an 11-mile light rail system set to launch in mid-2014, and an ambitious decade-long project that will convert Metro’s highest ridership bus routes into rapid bus service corridors.
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CH Bus Sales, the exclusive distributor of the Turkish vehicle manufacturer’s 30-foot and 35-foot models, is helping to accommodate the trend toward smaller charter and tour groups.
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The Crisis Link advertisement campaign in subway cars and on platforms aims to remove the stigma around mental health issues and encourages people contemplating suicide to reach out for help without feeling embarrassed or ashamed.
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By creating a pre-approved network of shared bus stops, SFMTA would be allowed to prevent private carriers from using Muni stops that have high frequencies, as well as those that are simply not long enough to share without creating additional traffic congestion.
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Seven days a week, 365 days a year, SamTrans Route 17 makes its way along the winding roads and past the scenic views of the California coast in San Mateo County. Situated sometimes just yards from the shores of the Pacific Ocean in the San Francisco Bay Area, Route 17 is one of seven fixed-route bus lines that serve several small coastal communities, including Half Moon Bay, Montara, Moss Beach, Pacifica and Pescadero.
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In an effort to reduce environmental impacts, as well as cut down on water costs, wash manufacturers have developed water-saving technologies, which are fast becoming standard features on vehicle wash systems.
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How much money an operator can save depends on how they manage risk and improve their hiring and training practices. The first step is finding a carrier they can forge a partnership with to establish a safety culture at their operation.
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