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Inez Evans Benson on Rethinking Transit Through Customer Experience
The WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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SEARCHMENUSEARCHThe WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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The company agrees to sell its North American school bus and public transportation companies to EQT Infrastructure.
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The funds will support comprehensive planning efforts that help connect communities, improve access to public transportation and affordable housing, and promote equitable delivery of benefits to underserved communities.
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Using a vastly expanded and robust retail network, riders will be able to purchase and reload value to their accounts with cash, credit, or debit.
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The new offering is a result of many months of extensive research including collaboration with the industry-leading supplier, and real-world workshops used to create the most comfortable seat that also embodies modern styling, according to the company.
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More details on the Fareless System Initiative — including costs, potential funding sources, and the possibility of including other L.A. County bus agencies — is expected to come next month.
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The survey, conducted by the RTA, shows that about 80% of riders plan to resume their pre-COVID level of transit use, but increased telecommuting is likely to persist.
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Golden Empire Transit teams with Stantec for the new facility to improve pedestrian and bus movement at California State University- Bakersfield’s campus.
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They join Alex Roman to discuss BRT, COVID-19, mobility, and more.
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In her new role, she will be responsible for project delivery and client engagement in the Florida region, covering a broad range of disciplines, including transportation, healthcare, and other infrastructure challenges.
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