Articles
Inez Evans Benson on Rethinking Transit Through Customer Experience
The WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
Read More →
MENU
SEARCHMENUSEARCHThe WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
Read More →
The new in-house training academy is saving Metro Transit approximately $1 million annually.
Read More →
While South Florida was out of the main path of the cyclone, the storm was large enough to threaten increased rain, wind, tornadoes, and the possibility of flooding in the periphery.
Read More →
METRO Magazine is launching and currently accepting submissions for its 2025 Operator of the Year and Innovative Operator awards. The submission process has been extended to Dec. 20.
Read More →
The Customer Charter lays out eight key initiatives to be completed during the next 12 months.
Read More →
In a special audio-exclusive episode of METROspectives, CEO Laura Hendricks and COOs Susan Sweat and Lauren Skiver discuss an array of topics ranging from diversity, equity, and inclusion programs; building a company culture; and what the future holds for public transportation during an election year.
Read More →
In a special audio-exclusive edition of METROspectives, Transdev US CEO Laura Hendricks and COO’s Susan Sweat and Lauren Skiver join METRO’s Executive Editor Alex Roman to discuss how their unique backgrounds play a role in building a culture at Transdev, the impact public transportation has in providing communities with access to services and opportunities, the future of the transit industry as we approach and emerge from election season, and much more.
Read More →
Projects funded in this one-of-a-kind transit agency funding program received $15,000 to $175,000 to advance the creation of vibrant, equitable, and sustainable public spaces, housing, and commercial development near public transit stations throughout the county.
Read More →
$10.5 million has been allocated to help communities increase and improve affordable housing near public transit systems by the Biden-Harris Administration.
Read More →
Built in 1914 to support Providence’s former trolley system in climbing the steep 10% incline of streets in the College Hill neighborhood, the East Side Tunnel remains a critical piece of transit infrastructure, connecting downtown Providence with the East Side and beyond.
Read More →
Operation Lifesaver awards grants to amplify rail safety education across the United States.
Read More →