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Inez Evans Benson on Rethinking Transit Through Customer Experience
The WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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SEARCHMENUSEARCHThe WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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Tiffany Robinson brings nearly 15 years of distinguished experience in state and local government, with a proven track record of leadership in strategic policy development, public administration, and community-focused initiatives.
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The $1.2 billion proposed budged for 2025 aligns with Denver RTD’s strategic plan and will bring increased levels of service and continue the agency’s state of good repair efforts.
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As part of its Women in Transportation series, METRO spoke to the former APTA chair about her term, her career path, diversity and equity in the industry, and much more.
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The plan provides a comprehensive policy framework to shape SamTrans’ service priorities, operational strategies, and investments.
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Voters once again voiced their overwhelming support for public transit by approving transit ballot measures across the country, with 46 of 53 measures for public transit in 2024 proving successful — an 86.7% win rate.
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Kelly Dunham joined BATA in 2009 as the human resources manager and also served as the transit agency’s director, human resources and operations, before earning the role of BATA’s executive director in 2016, and has been successfully leading the organization for the last eight years.
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The news delivers on CTA President Dorval R. Carter Jr.’s commitment to provide pre-pandemic levels of rail service by end of year. With this new schedule, CTA is adding over 1,200 weekly rail trips when compared to the Spring 2024 schedule.
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More than 1,200 employees across four locations are covered under Keolis’ ISO 39001 certification for road traffic safety management systems, further strengthening their commitment to safety in transit operations.
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Greg Gallup was named chair, with new and returning members to the board including Jeff Arensdorf, Jonathan Moody, and Peter Borowsky.
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Since launching its partnership with TRC in mid-2023, FAST has moved over 35,000 passengers, demonstrating the rapid success of its service model.
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