British journalist trashes N.Y. subway as 'hellish'
A British journalist for The Gaurdian Bim Adewunmi wrote an article trashing the New York subway, which she says was so "hellish," it made her homesick for London's Undground. Adewunmi calls out the "MTA's needlessly complex map and messy signage.
NEW YORK CITY — A British journalist for The Gaurdian Bim Adewunmi wrote an article trashing the New York subway, which she says was so "hellish," it made her homesick for London's Undground. Adewunmi calls out the "MTA's needlessly complex map and messy signage:
I am a city girl, born and raised across the metropolises of London and Lagos, most at ease in a crowd, especially if we are all underground, blinking into a dark tunnel and awaiting a train. Over the years I have developed the ability to decipher and absorb complex, multicoloured transit maps in mere minutes. In New York this lifetime-honed skill is rendered practically useless. Here, I become an overawed simpleton.
Ad Loading...
A Gothamist report takes Adewunmi to task for her complaints by pointing out that, 1) the subway runs 24 hours a day, seven days a week, while the Tube is open from 5 a.m. to midnight Monday through Saturday, giving more time for cleaning and maintenance; 2) the NYC subway system has about 150 more stations, prompting a somewhat more complex design (and see prior note about cleaning); and 3) the flat rate one-way fare is $2.50 (not zoned fares, with a Zone 1 fare costing about $3.60—their monthly Zone 1-3 fare is about $200).
N.Y. MTA spokesman Adam Lisberg gave the Gothamist a statement about Adewunmi's column, which said among other things: "...when she complains that the subway uses too many fonts, it seems clear that she hates our subway less than she just loves to complain."
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.