Austin, Texas’s CapMetro is introducing Tap to Pay on all buses to make it faster and easier for customers to board and pay their fare.
The addition now allows customers to tap their contactless debit or credit card, or a mobile wallet, such as Apple Pay or Google Pay, directly on the onboard fare validators.
The option allows bus riders to board and pay without downloading an app or preloading a fare card. Most major credit card companies and banks are accepted, except for American Express, agency officials explained.
“The introduction of tap to pay on our buses is our latest step toward modernizing our fare payment system to improve the customer experience,” said Samantha Baez, CapMetro’s chief experience and engagement officer. “We expect this contactless payment option on board will increase accessibility, reduce barriers, and make it easier for both locals and visitors to choose CapMetro.”
Tap to Pay on CapMetro Buses
Tap to pay is currently available only on CapMetro buses and offers added convenience for a wide range of customers, including:
- Occasional riders, who can pay with a credit or debit card for single trips.
- Residents and potential new customers who value convenience by using the same card they already carry every day.
- Tech-savvy commuters, who prefer tapping a phone or smartwatch instead of using an app or carrying a physical card.
- Visitors and tourists can ride without learning a new fare system or purchasing a fare card.
Customers who use tap-to-pay on CapMetro buses will also benefit from daily fare capping, meaning they will never pay more than $2.50 in a day when using the same credit card or mobile wallet.