METRO Magazine Logo
MenuMENU
SearchSEARCH

D.C. Metro working on deal with wireless carriers to end tunnel dead spots

The lack of cell phone coverage was exposed most recently after the Jan. 12 smoke incident at L’Enfant Plaza when passengers aboard Yellow Line train No. 302 struggled to connect to 911 as smoke filled the railcars just a few hundred feet south of the station platform.

July 29, 2015
D.C. Metro working on deal with wireless carriers to end tunnel dead spots

L'Enfant Plaza station. Photo: WMATA/Larry Levine

1 min to read


L'Enfant Plaza station. Photo: WMATA/Larry Levine

WASHINGTON, D.C. — Metro may reach an agreement this year with the four major wireless carriers to complete a project to provide coverage inside rail tunnels, an undertaking that was supposed to be finished years ago, WAMU reported.

The lack of cell phone coverage was exposed most recently after the Jan. 12 smoke incident at L’Enfant Plaza when passengers aboard Yellow Line train No. 302 struggled to connect to 911 as smoke filled the railcars just a few hundred feet south of the station platform, the report said.

In remarks to the transit authority’s board of directors on Thursday, Metro interim general manager Jack Requa said he expects negotiations with the carriers — Verizon, Sprint, AT&T, and T-Mobile — to proceed toward an agreement, according to the report.

Following the L’Enfant Plaza smoke incident, a test was conducted in February: more than 400 911 calls were made on the four major carriers. Ninety percent of calls made inside rail stations got through, but only 28 percent of the calls from tunnels did, WAMU reported.

Ad Loading...

For the full story, click here.

More Security and Safety

Transit Leaders Gather for National Safety Summit
Security and Safetyby Alex RomanSeptember 16, 2026

Transit Agencies Highlight Safety Gains at National Summit

Leaders from 15 major transit systems shared crime-reduction results and safety initiatives while discussing the role of continued federal support.

Read More →
DART's light rail station at 8th and Corinth
Security and Safetyby Alex RomanSeptember 10, 2026

DART Launches Major Security, Fare Enforcement Initiative

The 90-day demonstration will deploy coordinated security teams at five light rail stations while testing controlled access and gathering data to guide future investments.

Read More →
RTD Launches All-in-One NextRide App
Technologyby Alex RomanAugust 26, 2026

RTD Launches NextRide App to Consolidate Trip Planning, Fares, Security Reporting

The app expands on RTD’s existing NextRide web application and allows customers to view real-time vehicle locations and service alerts, purchase and store digital fares, and access customer support.

Read More →
Ad Loading...
A blue and white graphic with technician hands working on an engine and text reading "TAPTCO Updates OSHA Compliance Training for Transit Maintenance."
Security and Safetyby Elora HaynesAugust 25, 2026

TAPTCO Updates OSHA Compliance Training for Transit Maintenance Operations

The revamped program addresses 26 OSHA standards for maintenance facilities, with TAPTCO pointing to training, documentation, and everyday shop hazards as continuing challenges for transit operations.

Read More →
An image of a doorway on a public transit vehicle with a yellow outline overlay.
SponsoredAugust 18, 2026

How VaporVision Adds Value to Transit Door Systems

Wabtec engineers explain how the system improves doorway detection, strengthens diagnostics and gives transit agencies and OEMs greater operating flexibility.

Read More →
An Amtrak Cascades Airo Trainset at a station.
Railby Alex RomanAugust 14, 2026

FRA Announces $5.3B in Rail Investments, Including $2B for Amtrak

Funding will support grade-crossing improvements, infrastructure upgrades, and new Amtrak equipment in 23 states.

Read More →
Ad Loading...
Layered Safety Strategies Take Hold in Chicago and Maryland
Security and Safetyby Alex RomanAugust 13, 2026

Chicago, Maryland Expand Non-Law-Enforcement Safety, Rider Support

The CTA and MTA are launching new programs aimed at de-escalation, crisis response, rider assistance, and greater transparency.

Read More →
AI Powers Bus Lane Enforcement
Technologyby Alex RomanAugust 12, 2026

LA Metro, City of West Hollywood, and Partners Advance Smarter Bus Lane Enforcement

The award-winning partnership combines AI-powered detection with human oversight to improve bus reliability, accessibility, and enforcement efficiency.

Read More →
A man speaks with two Los Angeles Metro Ambassadors.
Security and Safetyby Elora HaynesAugust 4, 2026

LA Metro Reports 57% Decline in Homelessness on Transit System Since 2024

The agency's latest homelessness count offers new data on how care-based services and cross-sector partnerships can complement traditional transit security strategies.

Read More →
Ad Loading...
An image of the white house with text overlayed reading "FTA Launches Transit Performance Dashboard."
Security and Safetyby Elora HaynesJuly 24, 2026

FTA Launches 'Transit Moves America' Dashboard to Highlight Agency Safety and Performance

The online dashboard transforms National Transit Database information into a public-facing resource that allows users to compare transit agencies on key operational and safety metrics.

Read More →