James Spiller, DART Chief of Police, introduces the agency's "See Something, Say Something" app to a customer.
DART
2 min to read
James Spiller, DART Chief of Police, introduces the agency's "See Something, Say Something" app to a customer.
DART
More than 100 Dallas Area Rapid Transit (DART) employees joined DART police and fare enforcement officers across the agency’s service area to listen to customers, tell them about new security initiatives, and thank them for riding.
DART is adding security officers and new cameras on platforms, buses, and trains. A new mobile phone app, “DART Say Something,” is also part of the initiative. Employees spread out to promote it as the easiest, most discreet way to report safety concerns directly to DART Police.
The app allows customers to text descriptions, send photos and videos, and report suspicious activity. It provides safety alerts issued by DART Police, allows users to share their location on a map and indicate whether they need help, and works with the DART mobile website. More than 5,500 smartphone-using customers have downloaded the app. The free app is available in the Apple App Store and on Google Play.
More police and security officers have been assigned to some of DART’s busiest locations. DART also is deploying 29 contracted and uniformed security officers located on strategic rail platforms, with plans to add another 30 security guards this year to help provide a uniformed presence on every train by the spring.
DART has recently added cameras to 48 of its light rail vehicles and will install them on the full 163 car fleet within two years. DART rail platforms and buses already have cameras.
The audit found multiple safety compliance failures at the Charlotte agency, citing elevated assault risks and ordering corrective action within 30 days.
While their comprehensive analysis of bus stops focused on Massachusetts, the researchers are excited about the generalizability of the findings and application to other locations.
The new filters include substantially more activated carbon than traditional HVAC filters, which is especially helpful in providing a better transit riding experience for vulnerable populations, particularly children, seniors, and people with chronic illnesses, according to the CTA.
MCTS officials said the new pilots are part of a broader commitment to improving the rider experience through proactive, visible safety strategies that balance enforcement with customer support.
In a recent episode of METROspectives, LYT CEO Timothy Menard discusses how artificial intelligence, cloud connectivity, and real-time data are transforming traffic management, boosting bus reliability, and enabling system-wide transit optimization across cities.
METRO’s People Movement highlights the latest leadership changes, promotions, and personnel news across the public transit, motorcoach, and people mobility sectors.
