The cloud-based solution will act as a single interface, incorporating data from multiple sources, and provide the MCI team complete visibility into where repairs are occurring, what parts need to be ordered and trends and predictions for future issues.
Syncron announced the parts distribution division of Motor Coach Industries (MCI), a subsidiary of New Flyer Industries Inc., selected Syncron's service parts inventory management solution to help reinvent the way it serves the more than 28,000 in-service motor coaches across the U.S. and Canada.
With nearly 1.7 million passenger miles logged annually in the motorcoach industry, it's imperative to MCI that its customers experience minimal downtime, and are even able to get ahead of maintenance issues, to keep buses running and passengers happy.
To achieve this, MCI sought a cloud-based service parts inventory management solution that would enable them to optimize service parts inventory levels, specifically reducing new and excess inventory, and that would help increase its first-time fill rates for spare parts. The company provides 24-hour roadside assistance 365 days a year, so a technology that provides a central approach to inventory — allowing them to see maintenance trends and predictions across multiple locations — is critical to ongoing success.
MCI's previous system had become outdated, however the Syncron solution will lead to greater productivity and reduce the amount of manual processes currently in place. The cloud-based solution will act as a single interface, incorporating data from multiple sources, and provide the MCI team complete visibility into where repairs are occurring, what parts need to be ordered and trends and predictions for future issues.
Related: Houston Metro adds 10 more MCI Commuter Coaches
Additionally, Syncron integrates seamlessly with the company's ERP, IBM AS400.
As MCI continues to become more sophisticated in its approach to services and repairs, the company will work with Syncron to ensure all of its buyers are trained on the solution and that it is being used to its fullest potential — guaranteeing fill rates increase and excess inventory decreases.
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A portion of this fleet investment was recently recognized during UMA EXPO 2026, where Croswell Bus Lines was presented with a commemorative $1.8 million check highlighting the company’s continued investment in its fleet and partnership with ABC.
