Memphis, Via Team for On-Demand Service
The new service, called Groove On-Demand, will expand access to affordable and convenient public transit for riders in the greater Downtown area.

Using the Groove On-Demand mobile app, transit riders can book a ride by selecting a pickup and dropoff location within the greater Downtown Memphis area.
Via
Memphis Area Transit Authority (MATA), the Downtown Memphis Commission, and the Memphis Medical District Collaborative is partnering with Via to launch a new on-demand transit service for the region.
The new service, called Groove On-Demand, will expand access to affordable and convenient public transit for riders in the greater Downtown Memphis area, including the Medical District and New Chicago. Service will begin on Feb. 10.
Using the Groove On-Demand mobile app, powered by technology from Via, riders will be able to hail a vehicle directly from their smartphone, and can travel to any location within the service area during operating hours. Groove On-Demand is a shared ride service, and Via’s advanced algorithms match multiple passengers headed in the same direction to provide quick and efficient shared trips, without lengthy detours or inconvenient schedules.
At the time of launch and until otherwise communicated, vehicles and bookings will be limited to a capacity of three riders to allow for in-vehicle social distancing. Once a ride is booked, passengers are directed to their exact pickup spot, and they can see the real-time location of their vehicle, the driver’s name, and other information to help them spot their ride.
The on-demand service will be available in the service zone from Monday through Friday. Rides are similar to the cost of a bus trip, and cost $1.25, with additional passengers at $0.75 each. Concessions for seniors, students, and riders with disabilities are $0.50 per ride. To ensure accessibility for all riders, Groove On-Demand will also include wheelchair-accessible vehicles, and an available booking option for those without a smartphone.
More New Mobility

ENC Unveils ZAVIR Medium-Duty Electric Shuttle
The new ZAVIR brand targets shuttle and paratransit operations with battery-electric and range-extended electric vehicle options.
Read More →
Public Transit Conference Returning to GFX in 2027, Call for Papers Now Open
The Call for Papers is now open, allowing transit agency professionals and industry experts to help shape the PTC educational program by submitting session ideas for consideration.
Read More →
Everett Transit, Community Transit Outline Consolidation Agreement
The proposed agreement calls for a 50% increase in bus service in Everett, a new microtransit zone, continued paratransit service, and the transfer of Everett Transit operations to Community Transit.
Read More →
What Multimodal Data Can Tell Transit Agencies About Rider Demand
See how bike-on-bus data is giving transit agencies new insight into rider demand, capacity constraints, and gaps in first- and last-mile connections.
Read More →
From Hardware to Digital Partner: Luminator Charts Its Next Chapter
CEO Magnus Friberg discusses Luminator’s shift toward becoming a digital partner, the growing importance of software and interoperability, and how AI can help agencies improve operations and passenger experience.
Read More →
Biz Briefs: Alstom Lands Canadian Contract, LYT to Supply California TSP, and More
In METRO's latest installment, we take a look at recent news from Complete Coach Works, Beep, FlixBus, and more partnerships making headlines across the transportation sector.
Read More →
CharterUP’s Armir Harris on Technology, AI, and the Future of Group Mobility
In a recent episode of METROspectives, CharterUP Founder/CEO Armir Harris discussed the company’s evolution from an online charter bus marketplace into a technology platform supporting public- and private-sector mobility and much more.
Read More →
Jacksonville’s NAVI Project Charts a New Course for Autonomous Public Transportation
Through its NAVI program, JTA is showing how autonomous vehicles, intelligent infrastructure, and coordinated operations can work together to deliver everyday public transportation.
Read More →
Biz Briefs: Luminator Marks Milestone and More
From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.
Read More →
New Tricks for Old Bureaucracies: Joshua Schank on Making Transit Innovation Stick
Former LA Metro Chief Innovation Officer Joshua Schank discusses why good ideas aren't enough, how transit agencies can overcome resistance to change, and why today's challenges demand more innovation.
Read More →