METRO Magazine Logo
MenuMENU
SearchSEARCH

New app to help people with disabilities navigate public transit

Using the "Connect" app enables users to gain three-meter accuracy to pick-up or drop off locations for fixed and paratransit service.

March 13, 2019
New app to help people with disabilities navigate public transit

Focus Group at the Ann Arbor Area Transportation Authority in Ann Arbor, Michigan. Photo: Feonix Mobility Rising

2 min to read


Focus Group at the Ann Arbor Area Transportation Authority in Ann Arbor, Michigan. Photo: Feonix Mobility Rising

Feonix - Mobility Rising and its partners, the Ann Arbor Area Transportation Authority (TheRide) and Ann Arbor Center for Independent Living (AACIL) are setting out to create supportive technology providing step-by-step assistance for people with disabilities in navigating transit.

Using the state-of-the-art locational platform, what3words, Feonix is developing an app, called "Connect," that will provide turn-by-turn audio and visual directions for passengers navigating public transportation, as well as nuanced information most helpful for people with disabilities.

Ad Loading...

"New mobility tech like Feonix's Connect app are needed now more than ever," says Julia Roberts, TheRide Regional Planner. "By helping customers to age in place with increasing rates of visual, hearing, and other cognitive impairments, TheRide can aid in improving each individual's transport experience, as well as the quality of life for their family, friends, and community."

The aging population in the Ann Arbor area and across the country are growing at unprecedented rates, especially as baby boomers retire. Specifically, with regard to vision and hearing disabilities, the 2016 US Census indicated that:

  • 7.5 million Americans identify as having "significant vision loss," encompassing both near or total blindness, and "trouble seeing, even when wearing glasses or contact lenses."

  • 11.5 million individuals report significant hearing difficulty.

The what3words technology will be utilized with the "Connect" app, will enable users to gain three-meter accuracy to pick-up or drop off locations for fixed and paratransit service- providing a better experience and less stress for both passengers and drivers. Traditionally, addresses can cover an entire block or even several acres. With what3words, users can precisely schedule pickups and drop-offs at a specific entrance, landmark, or facility.

The project is set to launch the prototype for demonstration this summer and is expected to be released in the app stores this fall. Feonix plans to bring this innovative technology to public transit agencies across the U.S. and around the world.

More New Mobility

New MobilityJune 19, 2026

Modernizing Mobility with CharterUP CEO Armir Harris

From digital transformation to evolving customer demands, CharterUP's Armir Harris offers his perspective on the transportation industry's next chapter.

Read More →
A Nova LFSe+ electric bus for STM
Technologyby Staff and News ReportsJune 18, 2026

Biz Briefs: Montréal Debuts Nova Electric Buses and More

In this edition of Biz Briefs, we spotlight the latest developments shaping the future of mobility.

Read More →
A Merchants Fleet driver putting gas in a vehicle with text reading "6 Transit Management Lessons For Colleges and Universities."
New MobilityJune 15, 2026

6 Transit Management Lessons for Colleges and Universities Facing Seasonal Demand Swings

College transportation demand swings wildly throughout the year. Fleet strategies are starting to catch up.

Read More →
Ad Loading...
Driving Change Through Technology
Technologyby Alex RomanJune 12, 2026

METROspectives: CharterUP CEO Armir Harris on Modernizing Mobility

From digital transformation to evolving customer demands, CharterUP's CEO Armir Harris offers his perspective on the transportation industry's next chapter.

Read More →
New MobilityJune 5, 2026

Joshua Schank on Transportation Innovation, Risk, and the Future of Mobility

In this edition of METROspectives, Joshua Schank discusses lessons from launching LA Metro’s Office of Extraordinary Innovation, the challenges of advancing new mobility technologies, and much more.

Read More →
frontrunner bus image
SponsoredJune 1, 2026

Low-Floor vs. High-Floor Cutaway vs. Modified Van: How 3 Accessible Minibus Designs Compare

As transit demands evolve, so should your fleet. Download the whitepaper to see how the Low-Floor Frontrunner Minibus compares to traditional options.

Read More →
Ad Loading...
METROspectives episode with Joshua Schank
Technologyby Alex RomanMay 29, 2026

Joshua Schank on Transportation Innovation, Risk, and the Future of Mobility

In this edition of METROspectives, the co-author of New Tricks for Old Bureaucracies, discusses lessons from launching LA Metro’s Office of Extraordinary Innovation, the challenges of advancing new mobility technologies, and much more.

Read More →
Biz Briefs for May 29, 2026

Biz Briefs: Foothill Gold Line Award, Matawan Contract, and More

From strategic partnerships to acquisitions and service expansions, the industry continues to evolve at a rapid pace. Find out all the latest here.

Read More →
An EMBARK bus going down the street.
Managementby Alex RomanMay 28, 2026

Inside Look: EMBARK Expands Fare-Free Transit Program Through New Public-Private Partnership

The OKC transit agency says sponsorship helps subsidize the Third Friday Free initiative while reducing barriers for first-time riders and boosting ridership across buses, streetcars, and river cruises.

Read More →
Ad Loading...
thumbnail for 2026 METRO Buyer’s Guide & Directory
SponsoredMay 27, 2026

2026 METRO Buyer’s Guide & Directory

Searching for the right vehicles, technology, equipment, or services for your public transit or motorcoach operation? This industry guide brings together manufacturers and suppliers from across the transportation market — all in one place. Download it to connect with the companies that help agencies and operators improve mobility, enhance operations, and move their organizations forward.

Read More →