NJ TRANSIT has actively and aggressively been taking action to improve service and communications since Gov. Murphy signed an executive order examining NJ TRANSIT operations in January.
Michael Barrera
3 min to read
NJ TRANSIT has actively and aggressively been taking action to improve service and communications since Gov. Murphy signed an executive order examining NJ TRANSIT operations in January.
Michael Barrera
NJ TRANSIT launched a new comprehensive communications initiative aimed at improving the customer experience. The effort, entitled "Engage. Inform. Improve." focuses on addressing customer needs, providing more timely information, and improving all customer touchpoints, including announcements, station and facility conditions, and the onboard experience.
"These three ideals of Engage. Inform. Improve. will be the foundation upon which we continue to transform and improve NJ TRANSIT," said NJ TRANSIT Executive Director Kevin Corbett. "These will be the guiding principles to ensure that everything we do moving forward supports the customer at the forefront."
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The initiative will roll out in three phases:
Engage: NJ TRANSIT will actively engage customers for their input and listen to customer needs to identify areas in need of improvement. This includes proactive survey engagement and greater social media engagement.
Inform: Customers will receive more proactive and effective communications from NJ TRANSIT in real time during service disruptions, will provide easier access to critical information, and inform customers of efforts to improve operations.
Improve: NJ TRANSIT will continue to implement new ideas to improve the customer experience as part of a continuous feedback loop and develop and deploy new technology to strengthen operations and improve service.
NJ TRANSIT has actively and aggressively been taking action to improve service and communications since Gov. Murphy signed an executive order examining NJ TRANSIT operations in January. These efforts include:
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