After almost 100 years in service and 31 billion trips taken, the TTC has grown to become one of the most visible and vital public services in Toronto. Photo: TTC
3 min to read
After almost 100 years in service and 31 billion trips taken, the TTC has grown to become one of the most visible and vital public services in Toronto. Photo: TTC
The Toronto Transit Commission (TTC) was named Outstanding Public Transportation System for 2017 by the American Public Transportation Association (APTA). The TTC last won the award in 1986.
In 2013, the TTC set out to change itself, according to the agency. It developed a five-year plan that put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people.
“Culture change and how we inspire, develop and manage people is at the heart of our renaissance, led by our belief that it is through a transit system’s people and their embrace of a common goal, that sustainable improvement is achieved,” said CEO Andy Byford.
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After almost 100 years in service and 31 billion trips taken, the TTC has grown to become one of the most visible and vital public services in Toronto. By passenger volume, the TTC is North America’s third-largest transit system, after only New York and Mexico cities.
Achievements over the past five years include:
A cleaner, more punctual and exponentially more responsive service
Unprecedented capital investment
Introduction of new vehicles – buses, streetcars and trains
Electronic fare payment system, PRESTO is now available in all subway stations and vehicles
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Delivery of a world-class transit plan in support of the 2015 Pan Am Games
Enhanced accessibility with the addition of external announcements on buses, subways and streetcars and more fully-accessible subway stations
One Person Train Operation on Line 4 Sheppard, improving the safety and reliability of the service
A reduction in the number of delay minutes across the subway network
Increased service on more than 40 routes, operating all day, every day and 52 routes now operate every 10 minutes or better
Increased service on the Blue Night Network so that 99% of Toronto residents now live within a 15-minute walk of overnight bus and streetcar service
Real-time travel information (next train times and other service information) is made available on platform video screens
Implementation of a new wayfinding system that uses consistent symbols, colours and numbers to clearly communicate to the city’s diverse audience
Underwent a brand revitalization moving the brand from one of a utility to what it really is: a critical part of Torontonians' everyday lives
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Recognized as one of the Greater Toronto Area’s Top Employers
The most recent customer satisfaction survey results show that TTC customers are satisfied at a record of more than 80%. The TTC will continue to modernize its signal system, fare system and its workplace. And later this year, it will open a six-station, 8.6km extension of Line 1 Yonge-University.
The TTC will be officially recognized at APTA’s annual conference later this fall.
The CAD facility enables NFI to complete full domestic production of heavy-duty transit vehicles, including zero-emission buses, in Winnipeg for the first time in 15 years.
The findings provide clear evidence that sustained Federal investment in public transit and passenger rail delivers significant returns for workers, communities, taxpayers, and the U.S. economy, APTA officials said.
On a recent episode of METROspectives, METRO Magazine’s Executive Editor Alex Roman sat down with Ana-Maria Tomlinson, Director of Strategic & Cross-Sector Programs at the CSA Group, to explore a bold initiative aimed at addressing those challenges: the development of a National Code for Transit and Passenger Rail Systems in Canada.
Over the next four years during the Spanberger Administration, DRPT will use the plan to prioritize funding for human service transportation projects and programs that reduce barriers, expand access, and promote equitable mobility, said department officials.
A new advisory group of current and former city leaders will collaborate on funding strategies, technology deployment, and best practices to modernize U.S. public transit systems.
The LIT Navigate Mentorship Program was launched as a structured, low-cost opportunity for active LIT members, focused on intentional growth, workforce development, mentorship, networking, and education.
Approved as part of WMATA’s Strategic Transformation Plan, the expanded program introduces new pricing and participation options that make it easier for colleges and universities to join and for more students, such as part-time, community college, and graduate students, to benefit from accessible transportation.
In this edition, we cover recent appointments and announcements at Savannah's CAT, California's VVTA, STV, and more, showcasing the individuals helping to shape the future of transportation.
