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SEARCHThe contract includes overseeing all aspects of operations for DART’s ADA paratransit, microtransit, and rider assistance programs.
Per the contract, Transdev will manage DART’s ADA Paratransit services across their 13 member cities and Dallas Fort Worth International Airport and manage microtransit operations in the 34 zones currently available to customers.
Photo: Transdev
Transdev finalized an agreement with Dallas Area Rapid Transit (DART) to manage their Mobility Management Services (MMS) for the next eight years.
The contract includes overseeing all aspects of operations for DART’s ADA paratransit, microtransit, and rider assistance programs (RAP).
Per the contract, Transdev will manage DART’s ADA Paratransit services across their 13 member cities and Dallas Fort Worth International Airport and manage microtransit operations in the 34 zones currently available to customers.
Transdev will also be handling operations of DART’s RAP, servicing qualified riders in specified cities and zip codes of the Dallas area to fulfill trips using a complement of accessible and ride-sharing vehicles.
DART and Transdev are committed to making this a seamless transition where passengers will only notice positive new changes to the system as of the contract start date of October 1.
Transdev will bring a brand-new fleet of vehicles for all three services and new technology platforms to enhance the passenger experience.
The contractor is also deploying a new dynamic, real-time schedule optimization platform to reduce wait times and overall trip times for passengers across the services.
Transdev will also deploy their Command Console platform to offer dispatchers and management better visibility and ability to actively manage daily service.
“The DART team looks forward to officially launching service for our Rider Assistance Passengers, our ADA riders as well as GoLink passengers via Transdev later this year,” said Bernard Jackson sr. VP/COO at DART. “Our vision at DART is to be your first-in-mind mobility partner; working with Transdev will bring us closer to this goal by creating seamless mobility experiences for our passengers.”
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