In the Big Apple: New York MTA Unveils Customer Service Centers
Transit Wireless, MTA Partner to Expand Fiber Network
This network will be designed to support over 10 million users per day.

The network investment by Transit Wireless to build the necessary infrastructure is in process, with the planning and design phases already underway.
Photo: Transit Wireless
Transit Wireless announced its network expansion partnership with the New York Metropolitan Transportation Authority (MTA) will double the size of Transit Wireless’ 5G fiber network including 418 track miles and up to 20 separate river crossings, according to the company's news release.
The neutral host provider will expand its fiber connectivity designed and built for carrier-grade 5G cellular service, small cell deployment, roaming services, and network edge colocation.
The network will be designed to support over 10 million users per day and allow mobile network operators to offer their customers enhanced data and voice service underground and throughout the entire NYC subway.
“Our partnership with the MTA will result in a significant network extension of fiber route, diversity, and overall capacity,” said Melinda White, Transit Wireless CEO. “The project will deliver seamless reach for all major cellular carriers to provide riders with enhanced coverage underground and throughout their journey across the New York City subway system. We will also deliver a carrier-grade network for private enterprises.”
The expanded fiber system extends the network to private businesses, universities, hospitals, and commercial properties. Access to part of the network is available.
The network investment by Transit Wireless to build the necessary infrastructure is in process, with the planning and design phases already underway.
“In addition to a 5G neutral host network, the project includes expansion of the Wi-Fi network to all 191 above-ground subway and 21 Staten Island Railway stations,” said Fredericka Cuenca, deputy chief development officer at the MTA.
The network (TransitWirelessWiFi) is free to the public and is currently available at all 281 underground subway stations.
“As part of this project, areas where the connectivity infrastructure needs an upgrade, we will see new, dedicated communications networks,” said White. “By bringing high-speed connectivity to underserviced subway lines and platforms, we are able to further address the inequities of digital service delivery throughout the system,” she concludes.
The communications expansion within the New York City subway system builds upon the existing connected infrastructure capabilities for the BAI Communications company.
“This project is a landmark achievement for us, and we are honored to invest in New York’s future as we advance the company’s vision to become a leading provider of connected 5G infrastructure across North America and globally,” said Igor Leprince, CEO of BAI Communications. “From the subway to above ground, the expanded network will further the reach of our current solutions, delivering an enhanced experience at all points of a user’s journey.”
More Technology

From Hardware to Digital Partner: Luminator Charts Its Next Chapter
CEO Magnus Friberg discusses Luminator’s shift toward becoming a digital partner, the growing importance of software and interoperability, and how AI can help agencies improve operations and passenger experience.
Read More →
Beyond the Checklist: A Structured Approach to Transit Maintenance
Reliability-Centered Maintenance helps transit agencies move beyond routine checklists to focus limited resources on the assets and failures that have the greatest impact on safety, reliability, and service.
Read More →
NJ TRANSIT Advances Bus Technology Upgrades Across Statewide Fleet
More than 1,500 buses now feature upgraded technology designed to improve arrival predictions and provide free Wi-Fi, with deployment expected to reach nearly 2,000 buses by the end of 2026.
Read More →Building a Flexible Path to Transit Electrification
John Hroncich discusses BAE Systems’ modular and scalable approach, lessons learned from decades of real-world operations, and how agencies can identify electrification strategies that fit their fleets.
Read More →
Biz Briefs: Alstom Lands Canadian Contract, LYT to Supply California TSP, and More
In METRO's latest installment, we take a look at recent news from Complete Coach Works, Beep, FlixBus, and more partnerships making headlines across the transportation sector.
Read More →
From Legacy Silos to Conversational Intelligence
What if transit leaders could ask any operational question and get a trusted answer in seconds? Conversational AI is transforming how agencies use their data.
Read More →
USDOT Announces Rail Vehicle Replacement Grants, Chattanooga AV Shuttle Funding
More than $191 million in federal funding will help three transit agencies replace aging rail vehicles and support a new autonomous shuttle service in Chattanooga.
Read More →
Bus Tech Talk: Keeping Transit Technicians Ahead of the Technology Curve
LA Metro’s Obed Mejia discusses technician training, evolving maintenance technology, fleet replacement, and strategies for getting the most out of today’s transit fleets.
Read More →
Biz Briefs: RIPTA Unveils New Frontrunners, Clevland RTA Adds New Siemens, and More
In METRO's latest installment, we take a look at recent news from Siemens, Prevost, Dodge, and more partnerships making headlines across the transportation sector.
Read More →
Why Simulating Pedestrian Movement Has Become Essential for Modern Rail Stations
Pedestrian microsimulation is helping rail planners identify bottlenecks, test station designs, and prepare complex transit hubs for growing passenger volumes.
Read More →
