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The agency received a Net Promoter Score (NPS) of 72 in the July 2024 survey and a customer satisfaction score of 82% in the November 2024 survey — the highest scores awarded to any transportation agency nationwide in each category.
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The opening of the stations marks a significant milestone in the $291 million project, representing one of the most important public transit infrastructure projects the region has seen in the last decade.
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Both milestones contributed to the railroad’s busiest seven-day period since the pandemic, with a total of 1.72 million passengers riding between July 17 and July 23.
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Eight miles of new service will begin as soon as late 2025, while the East Link Crosslake Connection is still scheduled to open in early 2026.
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See how the agency’s budget reduction aims to preserve service and jobs as much as possible.
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The agency invites design-build teams to prequalify for a major infrastructure investment in Clifton, New Jersey.
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Biz Briefs covers the latest supplier news in the motorcoach and public transit industries.
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The newly rebuilt, fully accessible stations replace century-old infrastructure and reflect one of the most significant capital investments in CTA history.
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The agency makes steady progress on stop improvements, using equity data to guide where new shelters and amenities go next.
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The program is led by Gage Kelly, who has recently been promoted to national service sales manager at ABC.
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