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The driver was trying to break up an altercation between two passengers over a cell phone when one passenger, who had a knife taken away from other passengers, pulled a pen from the drivers' shirt pocket and stabbed him.
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To improve customer service as well as decrease confrontations with passengers and driver assaults, the Southeastern Pennsylvania Transportation Authority (SEPTA) teamed up with Philadelphia's Red Kite Project LLC to create a unique training program that focuses on the life experiences of the drivers.
Read More →If you ever had the opportunity to be in Manhattan and attempt to navigate across 34th Street, especially during this time of year, you know it would take a miracle to accomplish in a reasonable amount of time. Normally, it is a very congested area, but during this time of year, it becomes a parking lot.
Read More →The courses include 28 high-quality video-based presentations, Classroom Facilitator Guides, Behind-the Wheel Instructor Guides, Operator Study Guides and Operator Training Progress Charts
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Monroe, Mich.-based Lake Erie Transit (LET) rolled out a "buddy system" in October to help seniors and new riders acclimate to using the transit system. The program is similar to travel training, but with more personal service, Mark Jagodzinski, LET's GM, said.
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For more than 15 years, OCTA has organized an annual training day for service animals and their handlers, allowing them the chance to ride the bus in a controlled environment. This year’s training took place on a recent Saturday at a nearby theme park and provided an opportunity for the animals to become acclimated to situations that are often crowded, loud and unfamiliar.
Read More →The SimVeDynetm online vehicle dynamic simulator was formally introduced at EXPO yesterday in Booth # 5250.
Read More →Simulator training within the 'transit industry' is unique in its application as an affordable and necessary option. Those of you who feel that teaching bus operator basic skills on a simulator cannot be done are missing the boat! You are short-changing yourself and your operators. I firmly believe that basic skill development is its primary function and the most effective way to utilize your simulator when dealing with new hires.
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Terry Moakley is past-president of the Association of Travel Instruction, www.travelinstruction.org. He is also a member of the United Spinal Association’s board of directors and currently chairs its VetsFirst Committee.
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The company is adapting to become a one-stop shop of supply-chain solutions and training tools as the relationship between transit operators and vehicle manufacturer becomes more interactive.
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