Moving from Traditional to Modernized Transit

Thought leader and 21-time best-selling author Seth Godin recently shared in his daily blog a sentence that captured our attention “more and better aren't the same…" Indeed, and the space between more and better is the state of the public transit industry’s crossroad.

Opportunity Rarely Knocks…It Simply Passes By

Some have paraphrased it to suggest that "opportunity knocks but once," suggesting it will pass by unless acted upon and the window of opportunity closes. The phrase itself dates back to England in the 1600s, but has lived on and even been amplified, including by a 1990 movie starring Dana Carvey.

How to Know If You’re Ready To Turn The Page On 2023

As we reach the end of another calendar year, the opportunity to reflect on the year disappearing behind us and the excitement to embrace the possibility of the year before us invites the topic of planning.

The Key to Increasing Customer Satisfaction? Just Listen

We have long believed the industry should have an answer as to which community has focused on delivering the highest level of customer experience.

Welcome to A New Place to Challenge Conventional Wisdom and More

TransPro Consulting and METRO have collaborated once again to build on that foundation of executive curiosity to provide greater frequency and establish a new form of correspondence: a monthly column.

Unique solutions replace frequency vs. coverage debate

The way I see it, that’s the same as asking if you want an ice cream shop in your town to serve you faster or if you would you like them in more locations.

How to stay nimble during times of high-speed change

How can transit organizations swiftly adopt service changes that customers are seeking while also delivering value to taxpayers?

Customer Satisfaction Will Always Motivate Consumer's Mobility Choices

New mobility modes will continue to be introduced and tested, old modes will be updated and improvised, and some modes will become extinct.

Mark R. Aesch