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MCTS officials said the new pilots are part of a broader commitment to improving the rider experience through proactive, visible safety strategies that balance enforcement with customer support.
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In addition, Transit Police reported strides in stepped-up enforcement of fare evasion and quality-of-ride offenses.
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METRO’s People Movement highlights the latest leadership changes, promotions, and personnel news across the public transit, motorcoach, and people mobility sectors.
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The actions are built around five priorities identified by customers: operational reliability, communication, frequency and convenience, safety and security, and comfort and cleanliness.
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The surge is made possible by funding provided by CTA to expand the program.
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Accounting for increases in ridership, there have been 1.65 major crimes per million riders in 2025, down roughly 30% from 2021 and comparable to pre-pandemic lows.
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Together, the City of Toronto and the TTC strongly condemn any act of violence, harassment, or abuse against transit workers and make safety and well-being a top priority.
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In October, MJ Maynard-Carey, CEO of the Regional Transportation Commission of Southern Nevada in Las Vegas, handed over the gavel to Leanne Redden, the incoming chair of APTA.
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The three new routes are in addition to the 51 routes currently enforced. More than 1,400 buses are now ACE-equipped, covering 560 miles of roads and benefiting over 915,000 daily customers.
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The Multilevel I and II cars, which are approaching 20 years of service, are due for their recommended mid-life overhaul.
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